Veterinary Receptionist

Veterinary Practice Partners; Arvada (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off & 401(k) for full-time

Job summary

Indian Tree Animal Hospital in Arvada, CO seeks a skilled veterinary receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across complex interactions and support a high-volume front desk environment.

Qualifications include at least 1 year as a veterinary receptionist and proficiency with practice management software. The role offers full-time hours with a comprehensive benefits package.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software is preferred.
• Knowledge of veterinary terminology and vaccination protocols helpful.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details.
• Answer and manage a multi-line telephone system and inquiries regarding scheduling, prescriptions, and records.
• Process client checkout, payments, and scheduling follow-ups; explain invoices.
• Communicate medical information and care instructions compassionately, including end-of-life discussions when needed.
• Maintain accurate EMR and ensure timely data entry in PIMS.
• Coordinate with veterinarians and staff to relay messages and maintain client flow.
• Keep reception area and waiting room clean and organized for a positive experience.

Skills

Customer service

Phone management

Communication

Emotional composure

Tools

Cornerstone

Avimark

eVetPractice

ezyVet

Job description

Indian Tree Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary

$21.00-$23.00 per hour dependent on skills and experience

Schedule

Must have availability Monday- Thursday 7AM-8:30PM, Fridays 7AM-6:30PM, Every other Saturday

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check‑out, including processing payments, posting charges, explaining invoices, and scheduling follow‑up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end‑of‑life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi‑line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high‑volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Indian Tree Animal Hospital

Indian Tree Animal Hospital is an award‑winning veterinary practice with deep roots in the Arvada, CO community since opening its doors in 1990. Over the years, clients have come to depend on our veterinary team for consistently stellar clinical care and stand‑out client service.