Veterinary Receptionist

Veterinary Practice Partners; Arlington (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k) plan

Professional development opportunities

Job summary

Caring Hands Clarendon is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This role balances administrative precision with genuine warmth across a wide range of interactions, including emotionally sensitive situations.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent,

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary PM software (Cornerstone/Avimark/ImproMed/eVetPractice/ezyVet preferred).
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostics.
• Proficiency in scheduling, multi-line phone management, EMR data entry, and payments processing.
• Strong customer service skills and ability to handle high-volume client relations with composure.

Responsibilities

• Greet and check in clients and patients; update medical records and confirm appointments.
• Answer multi-line phone system; respond to scheduling, refills, vaccination records, and hospital info.
• Process payments, post charges, explain invoices, schedule follow-ups.
• Communicate medical information and care instructions, including sensitive end-of-life discussions.
• Maintain accurate EMR and ensure timely data entry in the PIMS system.
• Coordinate with veterinarians, technicians, and staff to relay communications and manage patient flow.
• Maintain reception area and waiting room cleanliness for a positive client experience.

Skills

Front desk experience

Calm under pressure

Customer service

Verbal communication

Written communication

Team coordination

Phone system management

EMR data entry

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Caring Hands Clarendon is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What To Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary

$18.00-$20.00 dependent on skills and experience

Schedule:

Monday- Friday 7:30AM-8AM, every other Saturday 8AM-4PM

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Caring Hands Clarendon

Caring Hands is a network of eight veterinary hospitals founded on a simple mission: creating a better world for animals and their people. We reimagine what a veterinary practice can be and how it should serve pets and their families. Trust is the foundation of everything we do, which is why we’ve designed the most open and transparent veterinary experience in the region. From open treatment areas and windows into surgical suites to our Open Door Policy, every detail is centered around you and your pet’s care.

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