Veterinary Receptionist

Advanced Animal Hospital Group; Algonquin (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading animal care clinic as a Veterinary Receptionist in Algonquin, IL, where you'll be the first point of contact for clients and pets. This full-time position offers a dynamic work environment with flexible shifts, focused on delivering exceptional client service and supporting veterinary staff in a fast-paced setting.

Qualifications

• Demonstrated commitment to MVP core values.
• Working knowledge of veterinary terminology.
• Ability to handle emotional situations with tact.

Responsibilities

• Greet clients and pets by name with a positive attitude.
• Answer phones using a multi-line system; provide knowledgeable advice.
• Schedule appointments and surgeries per hospital guidelines.

Skills

Exceptional phone etiquette

Multi-tasking

Computer and technology skills

Attention to detail

Team-oriented mindset

Ability to thrive under pressure

Job description

Overview

Animal Care Clinic of Fox Valley has an opportunity for a

Veterinary Receptionist to join our team!

Location:230 Stonegate Rd, Algonquin, IL 60102

Shift Details: Full-time (Over 30 hours/week), working flexible morning and afternoon shifts with rotational weekends.

Compensation: $15.00 - $17.50/ hour (based on experience)

What We're Looking For:

Exceptional phone etiquette

Strong multi-tasking abilities

Must have strong computer and technology skills, including typing

Efficiency with a keen attention to detail

Proficient computer skills

Team-oriented mindset

Hands on and cross training available

Ability to thrive under pressure

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.

• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.

• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.