Veterinary Receptionist

Vetcelerator; Alexandria (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

401(k) with match

Health insurance stipend

PTO

Discounted pet care

Growth opportunities

Job summary

Harmony Animal Hospital is seeking a Client Service Representative to join a team that values people and pets. This front-desk role focuses on creating a welcoming client experience with compassionate communication and smart multitasking in a busy clinic.

We offer ongoing growth opportunities, a supportive environment, and a culture that feels like family. The successful candidate will have 2+ years in customer service, scheduling skills, and a willingness to learn and grow in the veterinary

Qualifications

• Two years of customer service experience; veterinary background a plus.
• Ability to cover opening through closing shifts and Saturdays.
• Friendly, confident communication style.
• Ability to handle multiple phone lines without panic.
• Calm, patient approach on busy days.

Responsibilities

• Answering and managing multiple phone lines.
• Checking clients-ins.
• Educating clients.
• Using Fear Free communication and handling.
• Scheduling appointments.
• Managing emails and client messages.
• Preparing forms and scanning/uploading records.
• Requesting medical records from other clinics.
• Documenting all communication in our software.
• Handling loyalty program tasks.
• Keeping the reception area clean and tidy.
• Helping teammates.

Skills

Customer service

Multitasking

Positive communication

Professionalism

Empathy

Job description

If you've been looking for a front-desk role where people matter, culture is healthy, and you're treated like an actual teammate instead of background noise, keep reading. Harmony Animal Hospital is a Fear Free Certified practice that prioritizes humans first, pets second, and clients third. Yes, in that order. It works.

Who We Are

Our purpose is simple: We add more love to the world by nurturing pets and their families.

We opened in 2019 with one doctor and four support staff. We were the first Fear Free Certified clinic in Northern Virginia, and we've built a workplace that feels more like a family doctor's office than a chaotic production line. Today, we've grown to four doctors and more than 20 support team members, including a massage therapist and acupuncturist.

Our values guide everything we do: compassion, direct and honest communication, growth, community impact, integrity, perseverance, and fun. If these matter to you, we're likely a great match. Culture is non-negotiable for us.

We take the time to do things right. That's why our appointments run 3060 minutes, why our clients trust us, and why our team stays with us.

Who You Are

We're looking for a Client Service Representative with:

• At least 2 years of customer service experience (vet med a plus)
• A flexible schedule & can cover opening through closing shifts & Saturdays
• A friendly, confident way of communicating
• The ability to handle multiple phone lines without panicking
• A fast-paced, go-getter attitude
• Charisma and the ability to build trust quickly
• A curious mind that looks for ways to keep improving, and genuinely wants to grow in this field
• A calm, kind approach on busy days
• A desire to help teammates grow and succeed

You like humans as much as pets. You're the kind of person who remembers names, smiles easily, and brings steadiness to a busy front desk. You know how to care for yourself, not burn yourself out, and keep things moving with compassion and patience.

What Youll Do

This role is full-time, 3540 hours per week, Monday-Friday, plus 12 Saturdays per month, and occasional weekend cat boarding duties.

Your day-to-day will include:

• Answering and managing multiple phone lines
• Checking clients-ins
• Educating clients
• Using Fear Free communication and handling
• Scheduling appointments
• Managing emails, online pharmacy requests, and client messages
• Preparing forms and scanning/uploading records
• Requesting medical records from other clinics
• Documenting all communication in our software
• Handling loyalty program tasks
• Keeping the reception area clean and tidy
• Helping your teammates
• Laughing, growing, and yes, petting puppies and kittens

What We Offer You

• Starting at $18.50/hr
• 401(k) with 4 percent match
• Stipend for health, dental, and vision insurance
• PTO
• Discounted pet care
• A supportive, kind, people-focused workplace
• Growth opportunities, coaching, mentoring, and team development

What We Need From

• You are A teammate who understands and supports our mission
• Someone who makes clients feel confident and welcomed
• Strong multitasking in a busy reception area
• Calm professionalism
• Good judgment and strong time management
• A willingness to learn, grow, and help others do the same
• The ability to leave ego at the door
• Humor, honesty, and humanity
• Someone who takes their lunch break because burnout helps no one

Your focus will be:

• Your team
• Our clients
• Yourself and your growth
• Protecting our culture
• Learning, improving, and supporting others
• Being someone we'd love to share a drink or laugh with after work
• Understanding that mistakes happen and learning matters
• Being happy here