Veterinary Receptionist

Mission Pet Health; Alaska; On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellbeing coverage

401k retirement options

Career development

National professional network

Pet care discounts

Job summary

Mission Pet Health is seeking aReceptionist for a fast-paced veterinary practice in Fleming Island, FL. You will manage phone systems, greet clients, and coordinate appointments while handling payments with accuracy. This role emphasizes compassionate care and client education to support pet wellness.

The position offers a stable, supportive environment with opportunities for growth through veterinary education stipends and a nationwide professional network alignment.

Qualifications

• Passion for customer service and love for animals.
• Excellent communication skills and ability to handle stressful situations.
• Strong organizational skills to multitask in a fast-paced environment.
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Manage a multi-line phone system and greet clients with a positive attitude.
• Maintain accurate medical records and appointment schedules; handle financial transactions.
• Educate clients on preventative care and hospital services.
• Provide a calming, empathetic presence and treat each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Flexibility

Tools

Veterinary software

Job description

Plantation Animal Hospital is more than just a veterinary clinic; it is a respected cornerstone of the Fleming Island, Florida community, serving pets and their owners since 2001. Our mission centers on partnership and treating every animal that walks through the door as if they were members of our own family. You will join a compassionate and dedicated group, evidenced by the high level of trust we have earned, reflected in our exceptional 4.8-star Google rating. This is a practice dedicated to longevity and client relationships, offering you the stable, supportive environment needed to do your best work every day. We believe that professional growth should be accessible to everyone. You will be supported by a culture that prioritizes your success and education. Teammates here are encouraged to pursue their highest career goals, whether that means moving into leadership or achieving credentialed technician status through structured educational programs. We ensure you have the necessary mentorship, continuing education stipends, and resources to grow in your role, guaranteeing that every member of the team is empowered to achieve their potential and succeed. As a valued clinical professional, you will practice a high level of comprehensive medicine spanning wellness and advanced care. Our services include thorough testing and diagnostics, surgical procedures, and specialized care, including Canine Reproduction (Theriogenology). For complex case management, you will have access to internal specialty consultations and cutting‑edge resources that support Advanced Care. This robust medical offering ensures that you can handle a diverse case load and maintain our commitment to excellent emergency and routine veterinary care. Fleming Island, Florida, provides a rewarding environment where you can build both a successful career and a rich personal life. This community is known for its engagement and dedication to pet health, which makes client education and communication deeply fulfilling. Located in proximity to Jacksonville, you get the benefits of peaceful suburban living while maintaining easy access to Florida’s coastal attractions, stunning natural preserves, and metropolitan amenities. Join us in a location that offers the perfect balance for a professional career and a fulfilling personal life.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You’re Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

• Competitive Compensation A competitive hourly rate or salary based on your experience and role.
• Health & Wellbeing We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Financial Security Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Commitment to Growth We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• The Power of a Network Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Valuable Perks Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.