Veterinary Receptionist

Mission Pet Health; Saint Augustine (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted veterinary care for your as

Teladoc 24/7 doctor access

401k retirement options

Medical/Dental/Vision insurance

Job summary

Southeast Veterinary Hospital in historic St. Augustine, FL is hiring a Receptionist to be the Director of First Impressions, manage scheduling and records, and handle financial transactions.

The role emphasizes compassionate client service and teamwork in a boutique-style practice that values clinical excellence. We offer a supportive, family-owned environment with opportunities for growth, including mentorship and continuing education, plus a broad benefits package and a network-driven support

Qualifications

• Experience with veterinary software is preferred
• A flexible schedule including some weekends and holidays is required

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and ensure interactions reflect compassionate care
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure pets receive the best care
• Embody Compassion and Empathy: be a calming presence for clients, showing empathy and respect in every situation

Job description

Welcome to Southeast Veterinary Hospital in historic St. Augustine, FL. Since 2015, we have established ourselves as a comprehensive, boutique-style practice committed to providing high quality veterinary care where we truly treat your pets like our own. The community recognizes this dedication, giving us an outstanding 4.9-star Google rating and solidifying our reputation as a trusted local partner. We offer a full spectrum of small animal medicine, including wellness, surgery, and emergency care. We invite you to join our growing team and begin doing your best work in a practice that values clinical excellence and client service. As a valued teammate at Southeast Veterinary Hospital, you will be joining a supportive, family-owned environment where your professional input is respected. We prioritize pathways for career growth and understand that practicing high-quality medicine requires consistent support. Our organization is committed to helping all teammates achieve their career goals, whether that means engaging in dedicated mentorship, taking advantage of continuing education opportunities, or advancing into a leadership role. We provide the resources and collaborative culture necessary for you to succeed. Our mission is to deliver exceptional, full-service care across all stages of small animal health. Your clinical schedule will be stimulating and rewarding, ranging from advanced diagnostic testing and preventative pet wellness to surgical procedures and urgent care. We believe that being a boutique-style facility allows us to maintain a strong focus on personalized care, ensuring patients receive dedicated attention and consistent adherence to the highest standards of medical practice. We are committed to remaining a trusted clinic for all the advanced care needs of the St. Augustine community. Imagine living and working in St. Augustine, the oldest continually inhabited European-established settlement in the continental United States. This historic Florida city offers a unique and desirable coastal lifestyle, mixing pristine beaches and outdoor recreational opportunities with a rich, vibrant culture. When you are not providing advanced medical care, you can explore the walkable downtown historic district, enjoy local dining, or relax by the Atlantic Ocean. St. Augustine provides an incredible backdrop for both professional growth and personal fulfillment.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.