Veterinary Practice Operations Leader

Alliance Animal Health; Fayetteville (AR); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Benefits (health, dental

Paid Vacation and Sick Time

Competitive Compensation

Tuition Reimbursement

Career Development Opportunities

Job summary

Oak View Animal Clinic in Pea Ridge, AR, is seeking an experienced veterinary practice manager to lead daily operations and support a busy veterinary hospital. You will oversee administrative functions, staff development, scheduling, and client services while collaborating with doctors and the veterinary team.

The role emphasizes strong communication, organization, and a passion for high-quality animal care in a fast-paced environment.

Qualifications

• 1 year of management experience or 3+ years of veterinary leadership experience.
• Strong understanding of veterinary hospital operations.
• Experience leading, training, and developing a team.
• Highly organized with strong computer and administrative skills.
• Excellent communication and client service skills.
• Self-motivated with a desire to grow veterinary knowledge and leadership skills.
• Flexible and willing to adjust hours based on hospital needs.
• A genuine passion for veterinary medicine and creating a positive experience for pets, clients, and team members.

Responsibilities

• Lead, coach, and develop the veterinary and client service teams through training, performance feedback, scheduling, and ongoing support.
• Recruit, interview, hire, and onboard team members who align with the hospital’s culture and veterinary care standards.
• Create staff schedules and ensure appropriate coverage based on hospital and patient needs.
• Maintain strong employee-management communication and help resolve team concerns fairly and professionally.
• Provide excellent client service by addressing questions, concerns, policies, appointment availability, and treatment costs.
• Oversee inventory, equipment, controlled substances, purchasing, vendor relationships, and pricing to help the hospital operate efficiently.
• Ensure compliance with hospital policies, including DEA/controlled substances and OSHA requirements.
• Monitor payroll for accuracy and timely submission.
• Support accurate patient records and ensure veterinary terminology, treatment instructions, and practitioner orders are documented appropriately.
• Promptly communicate emergency cases and other important patient needs to the appropriate veterinary staff.
• Represent and promote the hospital within the local community and veterinary industry.
• Partner with the veterinary regional manager on staffing, personnel, and operational needs.

Skills

Leadership

Staff development

Recruitment

Scheduling

Communication

Client service

Veterinary terminology

Hospital operations

Computer skills

Organizational skills

Education

Practice management certification

Tools

Practice management software

Job description

Oak View Animal Clinic in Pea Ridge, AR, is seeking an experienced veterinary practice manager to lead daily operations and support a busy veterinary hospital. You will oversee administrative functions, staff development, scheduling, and client services while collaborating with doctors and the veterinary team.

The role emphasizes strong communication, organization, and a passion for high-quality animal care in a fast-paced environment.