Veterinary Practice Manager

SmartRecruiters, Inc.; Pea Ridge (AR); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time for ALL Em

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Job summary

Oak View Animal Clinic in Pea Ridge, AR, is seeking an experienced veterinary practice manager to lead the hospital’s administrative and patient-care operations. You will oversee scheduling, staff development, client services, and regulatory compliance to ensure smooth daily functions.

You will collaborate with doctors and the veterinary team to maintain high standards of care, manage inventory, and optimize workflow in a busy 3-doctor practice. A passion for animals and people is essential.

Qualifications

• Experience in practice management or certification preferred; with at least 1 year of management experience, or 3+ years of veterinary leadership experience.
• Strong understanding of veterinary hospital operations and terminology.
• Experience leading, training, and developing a team.
• Highly organized with strong computer and administrative skills.
• Excellent communication and client service skills.
• Self-motivated with a desire to grow veterinary knowledge and leadership skills.
• Flexible and able to adjust hours based on hospital needs.
• Passion for veterinary medicine and creating positive experiences for pets, clients, and staff.

Responsibilities

• Lead, coach, and develop the veterinary and client service teams through training, performance feedback, scheduling, and ongoing support.
• Recruit, interview, hire, and onboard team members aligned with hospital culture and care standards.
• Create staff schedules and ensure appropriate coverage based on hospital needs.
• Maintain strong employee-management communication and resolve team concerns professionally.
• Provide excellent client service by addressing questions, policies, appointment availability, and costs.
• Oversee inventory, equipment, purchasing, vendor relationships, and pricing.
• Ensure compliance with DEA/controlled substances and OSHA requirements.
• Monitor payroll for accuracy and timely submission.
• Support accurate patient records and veterinary terminology in orders and instructions.
• Communicate emergency cases promptly to veterinary staff.
• Represent and promote the hospital within the local community and industry.
• Partner with the veterinary regional manager on staffing and operations.

Skills

Compassionate

Organized

Calm under pressure

Communication skills

Leadership

Customer service

People management

Veterinary terminology understanding

Computer skills

Scheduling

Education

Practice management certification (preferred)

Tools

Practice management software

Job description

Located in Pea Ridge, AR, just minutes from Bentonville, Oak View Animal Clinic is a well-established, progressive 3-doctor small animal practice providing high-quality veterinary care throughout Northwest Arkansas. We’re looking for an experienced veterinary practice manager who enjoys leading people, supporting clients, and helping a busy veterinary hospital thrive.

Our team is friendly, experienced, and genuinely supportive. Many team members have been with Oak View Animal Clinic for years, creating a welcoming environment where people feel valued and supported. We believe exceptional veterinary care starts with strong teamwork, communication, and a shared commitment to our patients and clients.

Our fast-paced veterinary hospital offers preventative care, surgery, high-speed dentistry, in-house diagnostics, digital dental radiology, medical and vacation boarding, and more. As our veterinary practice manager, you’ll play an important role in supporting the team, maintaining efficient hospital operations, and helping create a positive experience for both clients and their pets.

As the veterinary practice manager, you’ll oversee the day-to-day administrative and operational functions of the hospital while partnering closely with the doctors and veterinary team. Your responsibilities will include:

• Lead, coach, and develop the veterinary and client service teams through training, performance feedback, scheduling, and ongoing support.
• Recruit, interview, hire, and onboard team members who align with the hospital’s culture and veterinary care standards.
• Create staff schedules and ensure appropriate coverage based on hospital and patient needs.
• Maintain strong employee-management communication and help resolve team concerns fairly and professionally.
• Provide excellent client service by addressing questions, concerns, policies, appointment availability, and treatment costs.
• Oversee inventory, equipment, controlled substances, purchasing, vendor relationships, and pricing to help the veterinary hospital operate efficiently.
• Ensure compliance with hospital policies, including DEA/controlled substance and OSHA requirements.
• Monitor payroll for accuracy and timely submission.
• Support accurate patient records and ensure veterinary terminology, treatment instructions, and practitioner orders are documented appropriately.
• Promptly communicate emergency cases and other important patient needs to the appropriate veterinary staff.
• Represent and promote the hospital within the local community and veterinary industry.
• Partner with the veterinary regional manager on staffing, personnel, and operational needs.

Qualifications

What We’re Looking For

The ideal veterinary practice manager is compassionate, organized, calm under pressure, and comfortable balancing multiple priorities in a busy veterinary environment. You’ll need strong communication, leadership, and customer service skills, along with the ability to make thoughtful and fair decisions when managing people.

• Practice management experience or certification preferred, with at least 1 year of management experience, or 3+ years of veterinary leadership experience.
• Strong understanding of veterinary medicine terminology and veterinary hospital operations.
• Previous experience leading, training, and developing a team.
• Highly organized with strong computer and administrative skills.
• Excellent communication and client service skills.
• Self-motivated with a desire to continue growing your veterinary knowledge and leadership skills.
• Flexible and willing to adjust hours based on hospital needs.
• A genuine passion for veterinary medicine and creating a positive experience for pets, clients, and team members.

Additional Information

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.