Veterinary Practice Manager - Urgent Care, Specialty

Portland Veterinary Emergency and Specialty Care; Portland (ME); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Continuing education opportunities

Volunteer hours

Job summary

Portland Veterinary Emergency and Specialty Care (PVESC) seeks an experienced Practice Manager to lead the Warren Avenue hospital in Portland, Maine, and partner with medical, operations, and HR leaders to support new Urgent Care and Specialty teams.

You’ll build high-performing teams, optimize workflows, manage budgets and KPIs, and ensure exceptional patient and client experiences while fostering a collaborative culture.

Qualifications

• 2+ years of leadership or management experience in veterinary medicine.
• 5+ years of experience as a licensed/certified veterinary technician.
• Experience in emergency, urgent care, or specialty medicine strongly preferred.
• Proven ability to coach, motivate, and develop teams in a fast-paced environment.
• Strong communication, relationship-building, and problem-solving skills.
• Experience managing budgets, operational metrics, and financial performance.
• A collaborative leadership style and the ability to lead effectively through change.

Responsibilities

• Lead daily hospital operations, including staffing, scheduling, workflows, and team coordination
• Recruit, onboard, coach, and develop veterinary technicians, client service representatives, and support staff
• Build a positive, accountable culture where people feel supported, valued, and empowered to grow
• Partner with hospital leadership on budgets, financial performance, KPIs, and operational goals
• Identify opportunities to improve efficiency, workflows, and the overall hospital experience
• Maintain high standards for patient care, client service, safety, and regulatory compliance
• Navigate client concerns with professionalism, empathy, and sound judgment
• Be

Skills

Leadership

Veterinary knowledge

Team development

Budget management

Communication

Change management

Job description

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Veterinary Practice Manager - Urgent Care, Specialty

Lead a team. Shape a hospital. Make an impact.

Veterinary Practice Manager

For 30 years, Portland Veterinary Emergency and Specialty Care (PVESC) has been a trusted resource for pets, families, and referring veterinarians throughout Southern Maine. We provide 24/7 emergency care alongside advanced specialty medicine—and we're continuing to grow.

We're looking for an experiencedPractice Manager to lead the day-to-day operations of our Warren Avenue hospital in Portland, Maine and help shape the next chapter of PVESC. This is an opportunity for a strong people leader who enjoys building high-performing teams, improving systems, and creating an environment where veterinary professionals can do their best work.

You’ll partner closely with our Medical Director, Operations Director, and Human Resource Director to support our new Urgent Care and certain Specialty teams, strengthen hospital operations, and ensure an exceptional experience for patients, clients, and team members.

What you’ll do

• Lead daily hospital operations, including staffing, scheduling, workflows, and team coordination
• Recruit, onboard, coach, and develop veterinary technicians, client service representatives, and support staff
• Build a positive, accountable culture where people feel supported, valued, and empowered to grow
• Partner with hospital leadership on budgets, financial performance, KPIs, and operational goals
• Identify opportunities to improve efficiency, workflows, and the overall hospital experience
• Maintain high standards for patient care, client service, safety, and regulatory compliance
• Navigate client concerns with professionalism, empathy, and sound judgment
• Be

What we’re looking for

• 2+ years of leadership or management experience in veterinary medicine
• 5+ years of experience as a licensed/certified veterinary technician
• Experience in emergency, urgent care, or specialty medicine strongly preferred
• A proven ability to coach, motivate, and develop teams in a fast-paced environment
• Strong communication, relationship-building, and problem-solving skills
• Experience managing budgets, operational metrics, and financial performance
• A collaborative leadership style and the ability to lead effectively through change

Why PVESC?

At PVESC, we believe caring for our patients starts with caring for our people. You’ll join a collaborative leadership team that values high standards, meaningful support, and continuous growth.

We offer:

• $90,000–$110,000 annual salary
• Comprehensive benefits, including health, dental, vision, and 401(k), and more
• Generous paid time off plan
• Continuing education and professional development opportunities
• Employee Assistance Program
• Paid volunteer hours and opportunities to participate in community events
• A supportive leadership team invested in your success
• The opportunity to live and work in Portland, Maine, with its vibrant food scene, coastal lifestyle, and year-round outdoor recreation

Schedule:

During the initial growth phase, the Practice Manager will spend time across daytime, evening, and weekend shifts to understand the needs of each team and position, build strong relationships with staff, and help shape workflows as the new urgent care service expands.

As the service grows, the schedule will evolve to meet the needs of the hospital and team. This is an opportunity to be closely involved from the beginning and help build a strong operational foundation for the future.

The opportunity

This isn’t simply a job managing schedules and workflows. It’s an opportunity to lead people, improve the way a hospital operates, and help shape the future of a respected specialty and emergency veterinary practice.

If you’re an experienced veterinary leader who wants to make a meaningful difference for your team, your hospital, and the patients you serve, we’d love to meet you.

PVESC is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.