Veterinary Practice Manager — Lead Operations & Client Care

Alliance Animal Health; Fayetteville (AR); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401k & 401K matching program

Paid vacation and sick time

Paid parental leave

Job summary

Oak View Animal Clinic is seeking an experienced Veterinary Practice Manager to oversee day-to-day administrative and operational functions, partnering with doctors and the veterinary team. You will lead staff, manage schedules, and ensure seamless hospital operations to deliver excellent patient care and client service.

The ideal candidate has 1+ year of management experience or 3+ years in veterinary leadership, strong communication skills, and a passion for veterinary medicine.

Qualifications

• 1+ year of management experience or 3+ years of veterinary leadership.
• Strong understanding of veterinary terminology and hospital operations.
• Experience leading, training, and developing a team.
• Highly organized with strong computer and administrative skills.
• Excellent communication and client service skills.
• Flexible and able to adjust hours based on hospital needs.
• Genuine passion for veterinary medicine and creating a positive experience for pets, clients, and staff.

Responsibilities

• Lead, coach, and develop the veterinary and client service teams through training, performance feedback, scheduling, and ongoing support.
• Recruit, interview, hire, and onboard team members who align with the hospital’s culture and veterinary care standards.
• Create staff schedules and ensure appropriate coverage based on hospital and patient needs.
• Maintain strong employee-management communication and help resolve team concerns fairly and professionally.
• Provide excellent client service by addressing questions, concerns, policies, appointment availability, and treatment costs.
• Oversee inventory, equipment, controlled substances, purchasing, vendor relationships, and pricing to help the hospital operate efficiently.
• Ensure compliance with hospital policies, including DEA/controlled substances and OSHA requirements.
• Monitor payroll for accuracy and timely submission.
• Support accurate patient records and ensure veterinary terminology, treatment instructions, and practitioner orders are documented appropriately.
• Promptly communicate emergency cases and other important patient needs to the appropriate veterinary staff.
• Represent and promote the hospital within the local community and veterinary industry.
• Partner with the veterinary regional manager on staffing, personnel, and operational needs.

Education

Practice management experience or certification

3+ years veterinary leadership experience

Understanding of veterinary medicine terminology

Strong computer and administrative skills

Excellent communication and client service skills

Job description

Oak View Animal Clinic is seeking an experienced Veterinary Practice Manager to oversee day-to-day administrative and operational functions, partnering with doctors and the veterinary team. You will lead staff, manage schedules, and ensure seamless hospital operations to deliver excellent patient care and client service.

The ideal candidate has 1+ year of management experience or 3+ years in veterinary leadership, strong communication skills, and a passion for veterinary medicine.