Veterinary Practice Manager: Lead Growth & Culture

Willow Pet Hospital; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Willow Pet Hospital is seeking a Practice Manager who thrives under pressure and is passionate about delivering outstanding care for animals and people.

The role focuses on hospital operations, staff development, budgeting, purchasing, and driving growth while ensuring exceptional client service and a positive culture.

You will analyze trends, collaborate with regional leadership, and communicate effectively to inspire teams, improve patient care, and maintain profitability.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 3-5 years of management experience, veterinary or hospitality preferred.
• Experience with MS Excel, MS Outlook, and MS Word.
• Ability to travel occasionally preferred.

Responsibilities

• Manage hospital operations and ensure high quality care and client service.
• Monitor purchasing, inventory, and budget to maintain profitability.
• Develop staff and drive employee engagement across teams.
• Collaborate with Regional Operations Specialist and Veterinary Partner to grow client base.

Skills

Leadership

Humility

Empathy

Vision

Time management

Emotional intelligence

Communication

Staff engagement

Budget management

Education

High school diploma

Bachelor's degree

Tools

MS Excel

MS Outlook

MS Word

Job description

Willow Pet Hospital is seeking a Practice Manager who thrives under pressure and is passionate about delivering outstanding care for animals and people.

The role focuses on hospital operations, staff development, budgeting, purchasing, and driving growth while ensuring exceptional client service and a positive culture.

You will analyze trends, collaborate with regional leadership, and communicate effectively to inspire teams, improve patient care, and maintain profitability.