Veterinary Practice Manager — Lead, Train, Grow Team

Alliance Animal Health; Kansas City (MO); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Comprehensive Benefits

Employee Assistance Program

Paid Vacation & Sick Time

Paid Bereavement

Parental Leave

CE Allowance

Tuition Reimbursement

Career Development

Referral Bonus

Job summary

Gentle Care Animal Hospital is seeking an experienced veterinary practice manager to lead our hospital’s day-to-day operations, create a positive client and team experience, and help sustain our philosophy of compassionate care in a fast-paced setting.

You’ll oversee scheduling, payroll, onboarding, staff development, inventory, policy implementation, and vendor relationships, supporting doctors and staff to deliver top-quality veterinary care for pets and their families.

Qualifications

• Experienced or Certified Veterinary Practice Manager with at least 1 year of management experience.
• Strong understanding of veterinary medicine, terminology, and hospital operations.
• Compassionate, calm, organized, and confident leadership style.
• Excellent communication, customer service, and conflict-resolution skills.
• Ability to multitask, prioritize, and make fair, thoughtful decisions.
• Comfortable using computers and practice management systems.

Responsibilities

• Lead, coach, train, and develop hospital team members while providing feedback and addressing performance concerns.
• Recruit, interview, hire, onboard, and support employees who are a strong fit for our veterinary team and culture.
• Build staff schedules and help ensure appropriate coverage based on hospital needs.
• Support employee relations and communicate hospital policies and procedures fairly and consistently.
• Oversee inventory, purchasing, equipment, vendor relationships, and controlled-substance procedures.
• Help implement and maintain OSHA, DEA, and other hospital policies and protocols.
• Ensure payroll is completed accurately and on time.
• Respond to client questions and concerns with professionalism, empathy, and a strong commitment to client service.
• Support accurate patient records and understand commonly used veterinary terminology, treatments, tests, and procedures.
• Promptly communicate emergency cases and important patient information to the appropriate veterinary staff.
• Represent and promote the hospital within the local community and veterinary community.

Skills

Veterinary management

Leadership

Communication

Customer service

Conflict resolution

Computer skills

Tools

Practice management software

Job description

Gentle Care Animal Hospital is seeking an experienced veterinary practice manager to lead our hospital’s day-to-day operations, create a positive client and team experience, and help sustain our philosophy of compassionate care in a fast-paced setting.

You’ll oversee scheduling, payroll, onboarding, staff development, inventory, policy implementation, and vendor relationships, supporting doctors and staff to deliver top-quality veterinary care for pets and their families.