Veterinary Practice Manager: Lead Care & Growth

WellHaven Pet Health; Longmont (CO); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

WellHaven Pet Health in Colorado is seeking a Practice Manager to lead our hospital under guidance of the Principal Doctor. You will drive high-quality veterinary care, exceptional client service, and a productive team while steering budget goals and growth.

This role partners with the Principal Doctor to optimize profitability and hospital productivity, maintain compliance, mentor staff, manage scheduling, onboarding, and training, and lead community outreach and marketing efforts to strengthen

Qualifications

• High School Diploma or equivalent required.
• Associate degree or higher in business management or related field preferred.
• Experience in a veterinary hospital or health-related industry.
• CVPM or Veterinary Management Institute certification is a plus.
• Prior supervisory/manager experience in a veterinary setting is desirable.

Responsibilities

• Partner with Principal Doctor to uphold the WellHaven brand by providing consistent, high-quality veterinary care and exceptional service to patients and clients
• Maximize hospital efficiency, productivity, and profitability through effective management practices
• Oversee and train employees in delivering professional, efficient, and exceptional client service, including educating clients about Wellness Plans, preventive care, pet health needs, hospital services, and marketing campaigns
• Effectively address and resolve conflicts, whether involving clients or employees
• Partner with Operations Service Manager, Principal Doctor, and others to interview, select, train, develop, coach, and mentor employees
• Manage basic Human Resource activities, such as new employee onboarding, benefits, workers' compensation, recruiting, coaching, and counseling
• Manage para staff performance, development, and improvement plans, motivating teams to achieve set goals. Conduct regular development discussions with para staff
• Develop annual plans, budgets, and hospital productivity targets in partnership with the Principal Doctor and Operations Service Manager
• Responsible for cash control, banking, loss prevention, office and medical supply ordering, and inventory management
• Track and maintain a record of required licenses and certificates to ensure they remain current and do not lapse
• Create and maintain veterinarian’s and para staff schedules to meet client needs, following WellHaven guidelines, while proactively planning personal and continuing education time off
• In conjunction with the Principal Doctor, take responsibility for community outreach, events, and external marketing efforts to promote the hospital
• Ensure compliance with all WellHaven policies and procedures, as well as local, state, and federal laws
• Oversee the medical chart process to ensure thoroughness and accuracy, consistently meeting hospital quality control standards
• Partner with the Principal Doctor to implement effective communication strategies to foster employee engagement
• Take an active role in or lead hospital team meetings

Skills

Integrity

Mentoring

Conflict resolution

Results oriented

Prioritization

Adaptability

Education

High School Diploma or equivalent

Associate degree or higher in business management or related field

Veterinary hospital experience

CVPM or Veterinary Management Institute certification

Supervisory/manager experience

Tools

EMR systems

Scheduling software

Payroll/HR software

Job description

WellHaven Pet Health in Colorado is seeking a Practice Manager to lead our hospital under guidance of the Principal Doctor. You will drive high-quality veterinary care, exceptional client service, and a productive team while steering budget goals and growth.

This role partners with the Principal Doctor to optimize profitability and hospital productivity, maintain compliance, mentor staff, manage scheduling, onboarding, and training, and lead community outreach and marketing efforts to strengthen