Veterinary Practice Manager - Growth, People & Ops Leader

iVET360; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance with substantial-eml

Dental and vision insurance options

Paid Time Off (PTO)

401(k) with employer match

Continuing education and professional 

Employee pet care benefits

Job summary

iVET360 is seeking a Practice Manager in the Phoenix area to lead day-to-day operations at a privately owned, AAHA-accredited small animal hospital. You will guide a tenured team, partner with ownership on strategic goals, and uphold exceptional patient care and client service.

The role emphasizes leadership, workflow optimization, and financial stewardship, with a strong focus on culture, growth, and community reputation.

Qualifications

• 3+ years of veterinary practice management experience preferred.
• Strong leadership and team development skills.
• Experience managing staffing, scheduling, and employee performance.
• Excellent communication, conflict-resolution, and coaching abilities.
• Strong organizational and problem-solving skills.
• Financial acumen and experience working with practice metrics preferred.
• Ability to collaborate effectively with both hospital leadership and ownership.
• A positive, solutions-oriented mindset and a desire to help teams succeed.

Responsibilities

• Lead, coach, and support a team of veterinary professionals.
• Foster employee engagement, accountability, and professional growth.
• Assist with recruiting, onboarding, training, and retention initiatives.
• Conduct performance coaching and support team development.
• Partner with ownership to maintain a positive, collaborative culture.
• Oversee daily hospital workflow and operational efficiency.
• Manage staffing schedules and resource allocation.
• Ensure exceptional client service standards are consistently maintained.
• Identify opportunities for process improvement and operational excellence.
• Support implementation of hospital initiatives and strategic goals.
• Monitor key performance indicators and hospital performance metrics.
• Assist with budgeting, expense management, and operational planning.
• Partner with ownership on strategic initiatives and growth opportunities.
• Support inventory management, purchasing, and vendor relationships.
• Help drive profitability while maintaining high standards of patient care and client service.
• Champion a culture of exceptional customer service.
• Address and resolve client concerns professionally and effectively.
• Ensure clients feel welcomed, informed, and valued throughout their experience.

Skills

Leadership

Team development

Staff scheduling

Communication

Problem solving

Financial acumen

Job description

iVET360 is seeking a Practice Manager in the Phoenix area to lead day-to-day operations at a privately owned, AAHA-accredited small animal hospital. You will guide a tenured team, partner with ownership on strategic goals, and uphold exceptional patient care and client service.

The role emphasizes leadership, workflow optimization, and financial stewardship, with a strong focus on culture, growth, and community reputation.