Veterinary Practice Manager - Urgent Care

COVE Animal Health; Portland (ME); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off

Continuing education and professionaĺ

Employee Assistance Program

Collaborative leadership team

Job summary

Portland Vet Stroudwater is building a new hospital from the ground up and seeks a seasoned Practice Manager to lead daily operations, staffing, and workflows. You’ll partner with hospital leadership to launch the facility, develop teams, and create a compassionate, high-performance culture focused on client service and patient care.

You’ll mentor veterinary technicians and support staff, drive operational efficiency, manage budgets and KPIs, and ensure compliance while delivering an exceptional

Qualifications

• Veterinary Technology degree and 3+ years of experience in a veterinary hospital.
• 1+ years of leadership or management experience in veterinary medicine.
• Strong communication, coaching, and relationship-building skills.
• A passion for building teams, developing people, and creating efficient operational processes.
• Demonstrated ability to manage multiple priorities while maintaining a positive team culture.
• Financial and operational management experience, including budgeting and KPI tracking.

Responsibilities

• Lead the daily operations of the hospital, including staffing, scheduling, and workflow optimization.
• Coach, mentor, and develop veterinary technicians, client service representatives, and support staff.
• Foster a positive, collaborative culture focused on teamwork and accountability.
• Partner with the Operations Director and Medical Director to achieve operational and financial goals.
• Monitor key performance metrics and identify opportunities to improve efficiency and hospital performance.
• Support recruiting, onboarding, training, and ongoing employee development.
• Ensure exceptional client service and patient care standards are maintained.
• Resolve client concerns with professionalism and empathy.
• Maintain compliance with hospital policies, safety standards, and regulatory requirements.
• Help create an environment where team members feel valued, supported, and empowered to grow.

Skills

Leadership

Communication

Coaching

Team development

Education

Veterinary Technology degree

Job description

Career Opportunities with COVE Animal Health

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At Portland Vet Stroudwater, we're creating a new general practice built on a foundation of exceptional medicine, collaborative teamwork, and compassionate care. This is an exciting opportunity to join from the beginning and help shape the future of a hospital designed to provide outstanding care for pets and the people who love them.

We're looking for an experienced Practice Manager who is excited by the opportunity to help grow a new hospital into a thriving practice. If you enjoy developing teams, creating efficient operational processes, and fostering a workplace where employees, clients, and patients thrive, we'd love to meet you.

About the Role

As Practice Manager, you will lead the day-to-day operations of Portland Vet Stroudwater. Working closely with hospital leadership, you'll play a critical role in launching the hospital, establishing workflows, building an engaged team, and creating an exceptional experience for clients and patients from day one. This is more than managing an existing practice—it's an opportunity to use your experience to build a successful hospital. Your leadership will help shape the culture, operational systems, and team that will support the hospital's long-term success.

Schedule

This is a full-time position with the following schedule:

• Monday - Thursday
• Four 10-hour weekdays to start
• As the practice grows and our hours expand, this schedule may be adjusted to meet hospital needs
• Flexibility is a plus

Compensation

• $75,000 - $95,000/year

What’s in It for You?

At Portland Vet Stroudwater, we take care of our team just as we care for our patients—wholeheartedly. You’ll enjoy:

• A collaborative and compassionate team culture
• Opportunities for career growth, mentorship, and cross-training
• Participation in community events, with paid volunteer hours
• A chance to live and work in Portland, Maine—known for its ocean views, outdoor adventures, and foodie scene

What You'll Do

• Lead the daily operations of the hospital, including staffing, scheduling, and workflow optimization.
• Coach, mentor, and develop veterinary technicians, client service representatives, and support staff.
• Foster a positive, collaborative culture focused on teamwork and accountability.
• Partner with the Operations Director and Medical Director to achieve operational and financial goals.
• Monitor key performance metrics and identify opportunities to improve efficiency and hospital performance.
• Support recruiting, onboarding, training, and ongoing employee development.
• Ensure exceptional client service and patient care standards are maintained.
• Resolve client concerns with professionalism and empathy.
• Maintain compliance with hospital policies, safety standards, and regulatory requirements.
• Help create an environment where team members feel valued, supported, and empowered to grow.

What We're Looking For

• Veterinary Technology degree and 3+ years of experience in a veterinary hospital.
• 1+ years of leadership or management experience in veterinary medicine.
• Strong communication, coaching, and relationship-building skills.
• A passion for building teams, developing people, and creating efficient operational processes.
• Demonstrated ability to manage multiple priorities while maintaining a positive team culture.
• Financial and operational management experience, including budgeting and KPI tracking.

What We Offer

• Competitive compensation based on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off
• Continuing education and professional development opportunities
• Employee Assistance Program
• A collaborative leadership team that values your ideas and supports your growth
• A collaborative leadership team that values innovation, teamwork, and continuous improvement.

Why Join us?

This is a rare opportunity to help build a veterinary hospital from the ground up. As our Practice Manager, you'll play an integral role in creating the culture, developing the team, and establishing the operational foundation for a thriving, community-centered practice. If you're passionate about leadership, team development, and delivering exceptional veterinary care, we'd love to have you join us as we build something exceptional together.