Veterinary Practice Manager

Allianceanimal; Senatobia (MS); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic and growing small animal practice in Senatobia, Mississippi, as a Veterinary Practice Manager. This role offers an exciting opportunity to lead a dedicated team in delivering high-quality care to pets. You will coordinate office administration, manage staff, and ensure efficient operations while fostering a positive environment for both employees and pet owners. With a commitment to excellence and a focus on continuous improvement, this position is perfect for someone who thrives in a fast-paced setting and is passionate about veterinary care. Be part of a progressive practice that values teamwork and professional growth.

Benefits

Employee Assistance Program

Paid Vacation and Sick Time

Paid Bereavement Program

Paid Parental Leave Program

Competitive Compensation

Continuing Education Allowance

Tuition Assistance Program

Referral Bonus Program

Qualifications

• Minimum 1-year management experience preferred or 3+ years veterinary experience.
• Knowledgeable in veterinary terminology and hospital operations.

Responsibilities

• Coordinate office administration procedures and manage staff schedules.
• Recruit, hire, and onboard staff while addressing employee complaints.

Skills

Veterinary medicine terminology

Management skills

Customer service skills

Communication skills

Organizational skills

Multitasking

Problem-solving

Education

Veterinary Practice Management Certification

3+ years veterinary experience

Tools

Inventory management systems

Scheduling software

Payroll systems

Job description

Company Description

Senatobia Animal Hospital is a dynamic and growing two-doctor small animal practice in Senatobia, Mississippi. We are committed to delivering high-quality, comprehensive care to our patients through a wide range of services, including Preventative Care, Surgery, Urgent Care, High-Speed Dentistry, In-House Diagnostics, and both Medical and Vacation Boarding, as well as grooming. Our fast-paced environment offers an exciting opportunity to be part of a progressive and dedicated team.

A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job duties include, but are not limited to:

• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols.
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments.
• Knowledge of spelling and meaning of commonly used veterinary terminology to accurately enter specific information into patient records.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Preparing employee work schedules and managing the office staff.
• Strong leadership, communication, and motivation skills.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
• Answering telephone calls in a polite and professional manner.
• Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points.
• Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
• Promptly notifying the appropriate veterinary staff of emergency cases.
• Interviewing suitable office staff candidates and providing training to office employees as needed.
• Perform other duties as assigned.

Qualifications

Qualifications:

• Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
• Knowledgeable in veterinary medicine terminology and how to run a veterinary hospital.
• Compassionate, calm, team player, multi-tasker and strong communicator.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.
• Open availability with flexibility to change hours based on hospital’s needs.

Additional Information

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available.
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.