Veterinary Practice Manager

Vets for Pets; Pittsfield (MA); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Pension

Healthcare

Membership benefits

Partnership opportunities

Discounts

Job summary

Tilehurst Vets for Pets is seeking an experienced veterinary professional to move into a strategic leadership role while remaining hands-on in nursing when needed. The role focuses on leading and managing the workflow and diaries to keep the clinical side of the practice running smoothly.

This maternity cover role offers up to 40 hours per week with weekend involvement and flexible conditions. You will supervise a team including vets, RVNs, SVN’s, VCA’s and support staff, with a focus on

Qualifications

• Extensive veterinary industry experience.
• Proven ability to lead teams and manage workflows.
• Excellent customer service and communication skills.
• Ability to plan and organise effectively.

Responsibilities

• Oversee clinical team and ensure efficient diary management.
• Provide line management, appraisals, and timely inductions.
• Identify development opportunities and process improvements.
• Drive revenue growth within budget targets.
• Ensure high standards of patient and client care.

Skills

Leadership

Team management

Strategic planning

Diary management

Job description

Are you a proactive, organised, and strategic thinker who thrives in a leadership role? If you enjoy managing workflows, ensuring seamless practice operations, and still having the opportunity to engage in hands‑on nursing when needed, then this could be the perfect role for you!

Here at Tilehurst Vets for Pets we are looking for an experienced Veterinary professional who has desires to move into a more strategic role, whilst still having some overflow of other duties such and nursing or client care.

This position is primarily leading and managing the workflow and diaries to ensure the smooth running of the clinical side of the practice, and that we are collectively achieving all that is possible as a dynamic enthusiastic and united team.

This is a Maternity Cover position working up to 40 hours per week including part of the weekend rota, NO OOH with great flexibility – Starting November 2026

Tasks that will fall within your week will include:

• Always having an overview of the clinical team with a strategy for task completion. 2.5 Vets, 1 RVNs, 2 SVN’s, 1 VCA’s and 5 CCA’s.
• A presence to supervise, monitor and direct to ensure effective and efficient workflow, including diary alterations and break cover, ensuring standards are upheld.
• Provide line management support to the clinical and non-clinical teams This includes the delivery of timely individual colleague appraisals, 1 to 1’s and any performance management requirements. Ensure all appropriate inductions and probationary reviews are completed on time.
• Encourage ongoing development and suggest improvements for both individuals and the practice to deliver timely and effective patient and customer care for all.
• Identify and deliver business opportunities to grow revenue to the agreed budget.

Overall, you will have a good experience of veterinary industry, excellent customer service and communication skills, be an effective team player, have a systematic approach when making decisions and be able to carry out the role effectively with planning and organisation. The ideal candidate will enjoy the variety provided by the clients and colleagues alike.

Benefits:

We can offer an excellent salary up to £40,000 (depending on experience), we offer all the benefits you’d expect from a major employer (pension, healthcare, paid memberships etc.) plus a few more, such as excellent career progression with possible partnership opportunities and exclusive lifestyle and shopping discounts (up to 20% off at Pets at Home).

Location

RG30 1PR

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!