Veterinary Practice Manager

Thrive Pet Healthcare; Natick (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

Pet perks and discounts

401k with employer contribution

CE and development resources

Job summary

Thrive Natick in Natick, MA is seeking a Practice Manager to lead daily hospital operations and foster a supportive culture. You’ll oversee staffing, budgeting, and client service while aligning with Thrive Pet Healthcare’s care-driven mission.

The role emphasizes emotionally intelligent leadership, hands-on problem solving, and building a positive work environment across teams. A Bachelor's degree in business is preferred; CVPM encouraged.

Qualifications

• 3+ years hospital management or supervisory experience in veterinary medicine.
• Bachelor's degree in business and/or equivalent experience.
• CVPM encouraged to apply.
• Strong personal judgment in decision-making.
• Capable of leading, managing, and coaching staff at all levels.
• Empathy toward clients and animals with respect and compassion.
• Budgeting and financial reporting, including reading a P&L statement.
• Excellent interpersonal communication skills.
• Commitment to outstanding client service.
• Solid math and Excel skills.
• Ability to lift objects weighing 40 pounds without assistance and more with assistance.

Responsibilities

• Hire and train hospital staff; collaborate with leadership and finance to prepare and manage budgets.
• Monitor and analyze key performance indicators; set fees; maintain inventory and an inventory control system; manage hospital software; implement safety procedures.
• Oversee the hospital's operations with a focus on culture, communication, and patient care.
• Lead and coach staff to ensure high-level client service and staff engagement.

Skills

Staff leadership

Budgeting

P&L literacy

Interpersonal skills

Empathy toward clients

Excel proficiency

Physical stamina

Education

Bachelor's degree in business

CVPM encouraged

Tools

Excel

Job description

Description

Practice Manager

Thrive Natick- Natick, MA

More than a word, care is present in everything you do. At Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.

And, we have plenty of fun along the way!

Who we are

At Thrive Pet Healthcare, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network.

Provide your best care with more bridges and less barriers.

Our Natick location is looking for a Practice Manager. We promote an emotionally intelligent work environment and positive culture at our hospital. We invest heavily in our employees with many opportunities for growth and development as well as a consistent work/life.

Role Responsibilities:

The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem solving to improve client service and employee engagement.

Key to the PM’s role is the ability to create and maintain a positive culture and work environment, in alignment with the hospital’s plan. This person is creative yet able to develop and implement practical programs. The manager exercises sound judgment, time management, and the willingness and capability to make decisions.

The PM oversees the business activities of the hospital. These duties include hiring and training hospital staff; working with leadership and finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures.

Experience & Skills Requirements:

• Required: 3+ years of hospital managementor Supervisoryexperience in Veterinary Medicine
• Bachelor's degree in business and/or equivalent business experience
• CVPM encouraged to apply
• Sound personal judgment in decision-making.
• Capable of leading, managing, and coaching staff at all levels.
• Demonstrated competence in all aspects of staff management, including hiring, coaching and disciplinary action.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Demonstrates competence in budgeting and financial reporting, including reading and analyzing a P&L Statement.
• Excellent interpersonal communication skills.
• A commitment to outstanding client service.
• Solid math and Excel/spreadsheet skills.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Ourvast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Continuing education and development support through our library of free CE courses and paid time off to complete

and so much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.