Veterinary Practice Manager

Thrive Pet Healthcare; Medford (MA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave for pet adoption

Employer-sponsored childcare and elder

Discounts on services

Job summary

Thrive Medford, part of Thrive Pet Healthcare, seeks a Veterinary Practice Manager to lead operations at Thrive Medford in Medford, MA. The PM will drive culture, client service, and staff engagement while partnering with leadership on budgets, workflows, and KPIs.

The role requires 3+ years in veterinary hospital management, a business degree, and strong budgeting, analytical, and people skills. Salary is negotiable based on credentials and experience.

Qualifications

• 3+ years of hospital management or supervisory experience in Veterinary Medicine.
• Bachelor's degree in business and/or equivalent business experience.
• CVPM encouraged to apply.
• Sound personal judgment in decision-making.
• Capable of leading, managing, and coaching staff at all levels.
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement.
• Excellent interpersonal and communication skills.
• A commitment to outstanding client service.
• Solid math and Excel/spreadsheet skills.
• Ability to lift objects weighing 40 pounds without assistance and more with assistance.

Responsibilities

• Oversee the business activities of the hospital.
• Hire and train hospital staff; collaborate with leadership and finance to manage budgets.
• Monitor and analyze key performance indicators; set fees; maintain inventory and an inventory control system.
• Manage hospital software and implement safety and security procedures.

Skills

Hospital management

Staff leadership

Budgeting

P&L analysis

Customer service

Excel/spreadsheets

Education

Bachelor’s degree in business

Tools

Hospital software

Job description

Description

Veterinary Practice Manager, Thrive Pet Healthcare – Thrive Medford

Medford, MA | Greater Boston Area

Thrive Pet Healthcare is looking for a Veterinary Practice Manager to join our team at Thrive Medford as part of the Thrive Pet Healthcare community.

At Thrive Medford, we provide compassionate, comprehensive primary care for cats and dogs, including wellness and preventive care, surgery, and dentistry. Located in Medford, Massachusetts, our hospital serves pets and families throughout the Greater Boston community.

About You

The Veterinary Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem solving to improve client service and employee engagement.

Key to the PM’s role is the ability to create and maintain a positive culture and work environment in alignment with the hospital’s plan. This person is creative yet able to develop and implement practical programs. The manager exercises sound judgment, strong time management, and the willingness and capability to make decisions.

The PM oversees the business activities of the hospital. These duties include hiring and training hospital staff; working with leadership and finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing hospital software; and implementing safety and security procedures.

Compensation is negotiable based on credentials and experience with an annual salary. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Experience & Skills Requirements

• Required: 3+ years of hospital management or supervisory experience in Veterinary Medicine
• Bachelor's degree in business and/or equivalent business experience
• CVPM encouraged to apply
• Sound personal judgment in decision-making
• Capable of leading, managing, and coaching staff at all levels
• Demonstrated competence in all aspects of staff management, including hiring, coaching, and disciplinary action
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
• Excellent interpersonal and communication skills
• A commitment to outstanding client service
• Solid math and Excel/spreadsheet skills
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance

About Thrive Medford

Thrive Medford is a primary care veterinary hospital serving the Medford and Greater Boston community. The hospital provides wellness and preventive care, surgery, and dentistry for cats and dogs with a focus on compassionate, comprehensive care.

Located just outside Boston, Medford offers the best of both worlds — convenient access to everything Boston has to offer while maintaining a more residential, community-oriented feel. The area provides easy access to restaurants, entertainment, outdoor recreation, historic New England destinations, and weekend trips throughout Massachusetts, New Hampshire, Maine, and the rest of New England.

Benefits – Our Care in Action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance and short- and long-term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and fewer barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. In our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities, and find support with ease.

You’ll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise, including:

• Our vast, diverse, and free library of continuing education courses – ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• Programs designed to teach the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Opportunities to move into different specialties, hospital types, or environments across the nation
• Leadership training to support a thriving, long-term career in veterinary medicine

About Thrive

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of veterinary providers, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health.

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

We nurture pets & people through meaningful relationships and exceptional pet care — and we are united by a shared set of values:

• Service – delivering exceptional service
• Empathy – leading with care
• Accountability – achieving meaningful outcomes
• Joy – being a source of light
• Exploration – learning to fuel growth
• Team – connecting for success