Veterinary Practice Leader: Operations & Growth

Allentown Animal Health; Woodlawn (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Allentown Animal Care in Allentown, PA is seeking an experienced Practice Manager to lead the financial and operational aspects of the hospital. You will work with hospital leadership and CVP to ensure efficient day-to-day operations and strong financial performance, guiding the team to deliver excellent client and pet experiences.

The role requires 4+ years in hospital management, preferably in Emergency/Specialty settings.

Qualifications

• 4+ years Hospital management experience especially in Emergency/Specialty preferred
• College preferred.
• Certification in Veterinary Practice Management preferred.

Responsibilities

• Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.
• Manage annual performance evaluations. Responsible for performance evaluations for supervised staff with the assistance of the department lead.
• Implement and maintain Employee Safety and Disaster Plan procedures and manuals.
• Assure compliance with OSHA and Workers’ Compensation programs.
• Distribute all necessary communication materials with staff, including policy changes, relevant information discussed at meetings, and client feedback.
• Mediate personnel grievance, documenting all reprimands and counseling meetings.
• Keep CVP management informed of all relevant issues regarding staff, client issues, premises or equipment needs, etc.
• Respond to client concerns in a timely and appropriate manner. Resolve medical client complaints in partnership with the Lead Veterinarian and RDO.
• Implement marketing activities in partnership with CVP and the Lead Veterinarian.
• Assure premises, physical plant and equipment are in safe, clean, and optimum working condition, including the scheduling of regular maintenance.
• Assure compliance with all regulatory issues including radiation monitoring, business permits and licenses, and animal control ordinances.
• Maintain, and when necessary, amend client education handouts.
• Oversee inventory purchasing and management within budget guidelines.
• Schedule and attend all required meetings, including staff meetings and the hospital leadership team meeting.
• Administer the hospital’s patient reminder system.
• Oversee implementation of client wellness program and guidelines and monitor compliance in partnership with CVP.
• Monitor the hospital email.
• Manage the hospital practice management system.
• In addition, the Practice Manager may work scheduled shifts during which he or she will be responsible for providing client service and/or direct patient care.
• SUPERVISORY RESPONSIBILITIES: The Practice Manager is responsible for managing all hospital team members.
• REQUIRED EDUCATION & EXPERIENCE: 4+ years Hospital management experience especially in Emergency/Specialty preferred
• College preferred.
• CERTIFICATIONS, LICENSES, REGISTRATIONS: Certification in Veterinary Practice Management preferred.

Education

College preferred

Job description

Allentown Animal Care in Allentown, PA is seeking an experienced Practice Manager to lead the financial and operational aspects of the hospital. You will work with hospital leadership and CVP to ensure efficient day-to-day operations and strong financial performance, guiding the team to deliver excellent client and pet experiences.

The role requires 4+ years in hospital management, preferably in Emergency/Specialty settings.