Veterinary Office Manager: Lead Operations & Client Care

Alliance Animal Health; New York (NY); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

401k

Life insurance

HSA

FSA

Paid vacation

Parental leave

CE allowance

Tuition reimbursement

Career development

Referral bonus

Job summary

Inwood Animal Clinic in New York City is seeking an experienced Assistant Veterinary Office Manager to lead day-to-day hospital operations and support the team in delivering outstanding client and patient care. You will collaborate with doctors, reception and veterinary support staff to organize front-desk workflows, scheduling, and medical recordkeeping, while coaching staff and improving processes.

This role offers a competitive hourly pay and benefits within a busy clinic.

Qualifications

• 5+ years veterinary experience with 1–2 years in leadership.
• Strong client service and communication skills.
• Excellent organization and time management.
• Ability to coach and support staff.
• Proactive problem-solving mindset.

Responsibilities

• Provide exceptional client service and help create a positive veterinary experience.
• Lead and organize front-desk operations and daily workflow.
• Coach and support reception and veterinary support staff.
• Assist with staff education, training, and communication.
• Support scheduling, hospital paperwork, and administrative projects.
• Coordinate ultrasound scheduling, communication, and medical recordkeeping.
• Assist doctors and leadership with administrative needs.
• Identify opportunities to improve processes and hospital efficiency.
• Address client concerns and support the team in challenging situations.
• Foster a positive, professional, collaborative culture.

Skills

Leadership

Client service

Communication

Organization

Multitasking

Job description

Inwood Animal Clinic in New York City is seeking an experienced Assistant Veterinary Office Manager to lead day-to-day hospital operations and support the team in delivering outstanding client and patient care. You will collaborate with doctors, reception and veterinary support staff to organize front-desk workflows, scheduling, and medical recordkeeping, while coaching staff and improving processes.

This role offers a competitive hourly pay and benefits within a busy clinic.