Veterinary Office Manager: Hands-On Leader & Coach

Accreditation Council for Graduate Medical Education; Livonia (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Bloom Animal Hospital in Livonia, MI, part of the Thrive Pet Healthcare family, is seeking a hands-on Veterinary Office Manager. This leadership role combines clinical engagement with operational oversight to support exceptional patient care and client service.

You'll lead daily hospital operations, mentor staff, assist with recruiting and training, and ensure efficient workflows, payroll, scheduling, and compliance while maintaining a patient- and team-centric culture.

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years of experience in a veterinary hospital or specialty practice.
• Strong understanding of veterinary hospital operations and workflows.
• Demonstrated leadership, coaching, or supervisory experience.
• Excellent organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced clinical environment.
• Excellent interpersonal and communication skills with the ability to build positive relationships across veterinary teams.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and practice management software.
• Experience with scheduling, payroll, and timekeeping.
• Commitment to maintaining professionalism, confidentiality, and delivering exceptional patient and client care.

Responsibilities

• Coach, mentor, and develop veterinary support staff to encourage professional growth and clinical excellence.
• Assist with recruiting, interviewing, onboarding, and training new team members.
• Participate in performance evaluations, coaching conversations, and employee development.
• Reinforce hospital policies, medical protocols, and operational standards while promoting accountability.
• Lead regular staff meetings and communicate operational updates.
• Serve as the primary point of contact for support staff and veterinarians, fostering collaboration across the hospital.
• Process payroll accurately and on time.
• Monitor inventory levels, controlled substances, and medical supply ordering.
• Ensure OSHA compliance and maintain employee records.
• Process invoices, bills, and other financial documents.
• Generate operational reports and assist with practice performance tracking.
• Support scheduling, workflow efficiency, and daily hospital operations to ensure exceptional patient care and client service.
• This is a working manager position. You'll spend more than half of your scheduled time supporting daily hospital operations alongside your team. The ideal candidate enjoys staying connected to the clinical environment, leading by example, and stepping in wherever needed to support patient care, client service, and hospital success.

Skills

Leadership

Team development

Operations

Scheduling

Payroll

Communication

Organization

Practice software

Microsoft Office

Education

High school diploma

Tools

Practice management software

Microsoft Office

Job description

Bloom Animal Hospital in Livonia, MI, part of the Thrive Pet Healthcare family, is seeking a hands-on Veterinary Office Manager. This leadership role combines clinical engagement with operational oversight to support exceptional patient care and client service.

You'll lead daily hospital operations, mentor staff, assist with recruiting and training, and ensure efficient workflows, payroll, scheduling, and compliance while maintaining a patient- and team-centric culture.