Veterinary Office Operations Lead (Hands-On)

XPrep Learning Solutions LLC; Livonia (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Bloom Animal Hospital in Livonia, MI is seeking a Veterinary Office Manager to lead our Dermatology and General Practice teams within the Thrive Pet Healthcare network. The role combines clinical presence with day-to-day operations, including staff coaching, scheduling, payroll, and workflow optimization to deliver outstanding patient care and client service.

The ideal candidate will have 5+ years in a veterinary setting, strong leadership skills, and a hands-on approach to build a

Qualifications

• Minimum 5 years in veterinary hospital leadership or management.
• Strong understanding of hospital operations and workflows.
• Proven leadership, coaching, and supervisory experience.
• Excellent organizational and communication skills.
• Proficiency with MS Office and practice management software.
• Experience with scheduling, payroll, and timekeeping.

Responsibilities

• Coach, mentor, and develop staff to encourage professional growth and clinical excellence.
• Recruiting, interviewing, onboarding, and training new team members.
• Performance evaluations, coaching conversations, and employee development.
• Reinforce hospital policies, medical protocols, and operational standards while promoting accountability.
• Lead regular staff meetings and communicate operational updates.
• Serve as the primary point of contact for support staff and veterinarians, fostering collaboration across the hospital.
• Process payroll accurately and on time.
• Monitor inventory levels, controlled substances, and medical supply ordering.
• Ensure OSHA compliance and maintain employee records.
• Process invoices, bills, and other financial documents.
• Generate operational reports and assist with practice performance tracking.
• Support scheduling, workflow efficiency, and daily hospital operations to ensure exceptional patient care and client service.
• This is a working manager role, staying connected to the clinical environment while leading by example.

Skills

Leadership

Coaching

Staff development

Communication

Organizational skills

Multitasking

Client service

Payroll & scheduling

Timekeeping

Problem solving

Education

High school diploma or equivalent

Tools

Practice Management Software

Microsoft Office

Job description

Bloom Animal Hospital in Livonia, MI is seeking a Veterinary Office Manager to lead our Dermatology and General Practice teams within the Thrive Pet Healthcare network. The role combines clinical presence with day-to-day operations, including staff coaching, scheduling, payroll, and workflow optimization to deliver outstanding patient care and client service.

The ideal candidate will have 5+ years in a veterinary setting, strong leadership skills, and a hands-on approach to build a