Hands-On Veterinary Office Manager & Operations Lead

AAVMP; Livonia (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

The ideal candidate has at least 5 years in a veterinary setting, strong leadership and organizational skills, and proficiency with practice management software and Microsoft Office. Thrive Pet Healthcare offers a collaborative, team-focused environment.

Qualifications

• Minimum of 5 years of experience in a veterinary hospital or specialty practice.
• Strong understanding of veterinary hospital operations and workflows.
• Demonstrated leadership, coaching, or supervisory experience.
• Excellent organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced clinical environment.
• Excellent interpersonal and communication skills with the ability to build positive relationships across veterinary teams.
• Experience with scheduling, payroll, and timekeeping.
• Proficiency with Microsoft Office and practice management software.

Responsibilities

• Coach, mentor, and develop veterinary support staff to encourage professional growth and clinical excellence.
• Assist with recruiting, interviewing, onboarding, and training new team members.
• Participate in performance evaluations, coaching conversations, and employee development.
• Reinforce hospital policies, medical protocols, and operational standards while promoting accountability.
• Lead regular staff meetings and communicate operational updates.
• Serve as the primary point of contact for support staff and veterinarians, fostering collaboration across the hospital.
• Process payroll accurately and on time.
• Monitor inventory levels, controlled substances, and medical supply ordering.
• Ensure OSHA compliance and maintain employee records.
• Process invoices, bills, and other financial documents.
• Generate operational reports and assist with practice performance tracking.
• Support scheduling, workflow efficiency, and daily hospital operations to ensure exceptional patient care and client service.

Skills

Leadership

Communication

Organization

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Practice management software

Job description

The ideal candidate has at least 5 years in a veterinary setting, strong leadership and organizational skills, and proficiency with practice management software and Microsoft Office. Thrive Pet Healthcare offers a collaborative, team-focused environment.