Veterinary Lead CSR - Team Leader & Client Advocate

Seymour Veterinary Clinic; Seymour (TN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

401k plan

Job summary

Seymour Veterinary Clinic in Seymour, Tennessee, a full-service companion animal practice established in 1977, seeks a dedicated Lead Customer Service Representative. This full-time role requires at least 3 years in veterinary customer service, with strong leadership and communication skills.

You will lead the CSR team, handle inquiries, train staff, and coordinate with veterinary clinicians to schedule appointments.

Qualifications

• Minimum of 3 years of experience in veterinary medicine customer service.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Ability to handle stressful situations with a calm and positive attitude.
• Proficient in using customer service software and tools.
• High school diploma or equivalent; additional certifications in customer service or veterinary assistance are a plus.

Responsibilities

• Lead and manage the customer service team to ensure high-quality client interactions.
• Handle customer inquiries, complaints, and service requests efficiently and courteously.
• Train, mentor, and support team members to achieve performance goals.
• Coordinate with veterinary staff to schedule appointments and manage client records.
• Maintain a friendly and professional environment for both clients and staff.
• Implement and improve customer service procedures and policies.

Skills

Leadership

Customer service

Communication

Stress management

Education

High school diploma or equivalent

Customer service certification

Veterinary assistant certification

Tools

Customer service software

Appointment scheduling software

Job description

Seymour Veterinary Clinic in Seymour, Tennessee, a full-service companion animal practice established in 1977, seeks a dedicated Lead Customer Service Representative. This full-time role requires at least 3 years in veterinary customer service, with strong leadership and communication skills.

You will lead the CSR team, handle inquiries, train staff, and coordinate with veterinary clinicians to schedule appointments.