Veterinary Hospital Operations Leader

Petvet-Care-Centers; White Hall (AR); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k)

Pet discounts

Wellbeing support

CE stipends

Job summary

PetVet Care Centers' White Hall hospital seeks a Hospital Manager to lead an established team, drive revenue, manage costs, and uphold a culture of care. You’ll partner with a Veterinarian to ensure high-quality patient care and exceptional customer service in a full‑service small animal practice serving White Hall and surrounding communities.

The ideal candidate has a bachelor’s degree and at least five years of office management experience, including supervision, with strong Microsoft Office

Qualifications

• Bachelor’s degree in business, health science or related field strongly preferred.
• At least five years of direct office management experience, including two years supervisory.
• May consider an equivalent combination of education, certification, training, and/or experience.
• Ability to provide customer service in a courteous, prompt, and efficient manner.
• Computer proficiency in using Microsoft Office products and applicable software.

Responsibilities

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
• Orients and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, delivers feedback, and discusses with Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff; coordinates the DVM.
• Monitors Workforce Management for punches and overtime hours daily.
• Administers the daily operations.
• Works with the PetVet Care Centers support team to ensure compliance with responsibilities.
• Monitors budgets, purchases equipment and supplies, and oversees maintenance of the facility.
• Responsible for submitting contracts and invoices; collects vendor documents and ensures accuracy.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with leadership on weekly calls; achieve goals.
• Responsible for all local accounting functions; ensure daily financial information is accurate.
• Oversees inventory management and proper documentation.
• May establish and oversee billing practices and ensure charge capture accuracy.
• May be responsible for contracts or negotiations with insurance providers.
• Maintain compliance of current licensure for DVMs.
• Performs other duties as assigned by the Manager.

Skills

Leadership

Budget management

Staff supervision

Customer service

Microsoft Office

Communication skills

Education

Bachelor’s degree in business/health science

Tools

Microsoft Office

Excel

Job description

PetVet Care Centers' White Hall hospital seeks a Hospital Manager to lead an established team, drive revenue, manage costs, and uphold a culture of care. You’ll partner with a Veterinarian to ensure high-quality patient care and exceptional customer service in a full‑service small animal practice serving White Hall and surrounding communities.

The ideal candidate has a bachelor’s degree and at least five years of office management experience, including supervision, with strong Microsoft Office