Veterinary Hospital Operations Leader

Star Valley Veterinary Clinic; Laurel (MD); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health Insurance Benefits

Free Mental Health Benefit Options

401k with Match

Competitive PTO Plan

Continuing Education Stipends

Job summary

National Veterinary Associates, Inc. seeks a General Manager of Hospital Operations for Rocky Gorge Animal Hospital in Laurel, MD.

You will oversee hospital operations, drive profitability, and collaborate with the Managing Veterinarian and MRO to implement growth initiatives. The role requires analytical problem-solving, strong communication, and a proven record in veterinary or healthcare operations leadership.

Qualifications

• Minimum of 5 years of operations management experience.
• Bachelor's degree in business administration or related field; MBA a plus.
• Experience leading 65+ staff across multiple levels.
• Proven track record with P&L responsibility of $9M+ revenue.
• Strong financial analysis and budgeting capabilities.
• Ability to develop long-term business strategies and policies.
• Proficient with practice management software and MS Office.
• High emotional intelligence and professional communication.
• Experience guiding site through renovations or relocations a plus.

Responsibilities

• Partner with Managing Veterinarian to drive revenue and control costs.
• Lead regional operations strategy and annual budgeting processes.
• Develop action plans and manage performance against goals.
• Ensure compliance with policy, legal, and financial controls.
• Oversee staff performance management and development.
• Coordinate with NVA Support Center and MRO for smooth operations.
• Mentor and coach hospital leadership and staff.
• Drive client service excellence and local marketing initiatives.

Skills

Operations management

P&L management

Team leadership

Budgeting

Financial analysis

Strategy development

Communication

Renovation/relocation experience

EQ / interpersonal skills

Education

Bachelor's degree in Business Administration

MBA or master's level business education

Tools

Practice management software

Microsoft Office

Job description

National Veterinary Associates, Inc. seeks a General Manager of Hospital Operations for Rocky Gorge Animal Hospital in Laurel, MD.

You will oversee hospital operations, drive profitability, and collaborate with the Managing Veterinarian and MRO to implement growth initiatives. The role requires analytical problem-solving, strong communication, and a proven record in veterinary or healthcare operations leadership.