Veterinary Hospital Operations Lead

National Veterinary Associates; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Free mental health support resources

401(k) with company match

Generous Paid Time Off

Continuing Education support

Work‑life balance and opportunities로

Job summary

National Veterinary Associates (NVA) is seeking an Assistant Hospital Manager for Stonecrest Animal Hospital in Phoenix, AZ. You will work closely with the Hospital Manager and Managing Veterinarian to coordinate daily operations, staffing, and patient care on site.

You will coach teams, manage scheduling and budgeting, and drive a culture of excellence in client service and hospital performance. This hands‑on leadership role emphasizes on‑site presence and collaboration across leadership to

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field.
• 2+ years of leadership or supervisory experience in veterinary, healthcare, medical, retail, hospitality, or other customer service‑focused environment.
• Strong leadership, communication, organization, and problem‑solving skills.
• Experience with scheduling, labor management, budgeting, and day‑to‑day operations.
• Proven ability to coach teams, build relationships, and deliver exceptional customer service.
• Full‑Time Hourly Position
• Competitive pay based on experience
• Medical, dental, and vision insurance
• Free mental health support resources
• 401(k) with company match
• Generous Paid Time Off
• Continuing Education support
• Work‑life balance and opportunities for career growth

Responsibilities

• Partner with the Hospital Manager to support daily hospital operations, staffing, and workflow management.
• Assist with employee scheduling and labor management to meet operational and financial goals.
• Help establish and monitor hospital goals, key performance metrics, and team objectives.
• Champion continuous improvement by supporting new initiatives and sharing best practices.
• Oversee inventory processes and coordinate with IT to resolve issues.
• Ensure the accuracy and quality of client records through routine audits and file reviews.
• Lead by example in delivering an outstanding client experience.
• Resolve escalated client concerns with professionalism and timely follow-up.
• Collaborate with the client service team to strengthen communication and service.
• Support payroll preparation and expense management.
• Assist with accounts receivable, cash handling, and budgeting.

Skills

Leadership

Communication

Organization

Problem-solving

Customer service

Coaching teams

Scheduling

Budgets

Education

Bachelor's degree in Business/Healthcare Administration

Job description

National Veterinary Associates (NVA) is seeking an Assistant Hospital Manager for Stonecrest Animal Hospital in Phoenix, AZ. You will work closely with the Hospital Manager and Managing Veterinarian to coordinate daily operations, staffing, and patient care on site.

You will coach teams, manage scheduling and budgeting, and drive a culture of excellence in client service and hospital performance. This hands‑on leadership role emphasizes on‑site presence and collaboration across leadership to