Assistant Hospital Manager

National Veterinary Associates; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Free mental health support resources

401(k) with company match

Generous Paid Time Off

Continuing Education support

Work‑life balance and opportunities로

Job summary

National Veterinary Associates (NVA) is seeking an Assistant Hospital Manager for Stonecrest Animal Hospital in Phoenix, AZ. You will work closely with the Hospital Manager and Managing Veterinarian to coordinate daily operations, staffing, and patient care on site.

You will coach teams, manage scheduling and budgeting, and drive a culture of excellence in client service and hospital performance. This hands‑on leadership role emphasizes on‑site presence and collaboration across leadership to

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field.
• 2+ years of leadership or supervisory experience in veterinary, healthcare, medical, retail, hospitality, or other customer service‑focused environment.
• Strong leadership, communication, organization, and problem‑solving skills.
• Experience with scheduling, labor management, budgeting, and day‑to‑day operations.
• Proven ability to coach teams, build relationships, and deliver exceptional customer service.
• Full‑Time Hourly Position
• Competitive pay based on experience
• Medical, dental, and vision insurance
• Free mental health support resources
• 401(k) with company match
• Generous Paid Time Off
• Continuing Education support
• Work‑life balance and opportunities for career growth

Responsibilities

• Partner with the Hospital Manager to support daily hospital operations, staffing, and workflow management.
• Assist with employee scheduling and labor management to meet operational and financial goals.
• Help establish and monitor hospital goals, key performance metrics, and team objectives.
• Champion continuous improvement by supporting new initiatives and sharing best practices.
• Oversee inventory processes and coordinate with IT to resolve issues.
• Ensure the accuracy and quality of client records through routine audits and file reviews.
• Lead by example in delivering an outstanding client experience.
• Resolve escalated client concerns with professionalism and timely follow-up.
• Collaborate with the client service team to strengthen communication and service.
• Support payroll preparation and expense management.
• Assist with accounts receivable, cash handling, and budgeting.

Skills

Leadership

Communication

Organization

Problem-solving

Customer service

Coaching teams

Scheduling

Budgets

Education

Bachelor's degree in Business/Healthcare Administration

Job description

Stonecrest Animal Hospital | Phoenix, AZ

Are you a motivated leader who thrives in a fast‑paced, team‑oriented environment? Do you have a passion for leading teams, supporting healthcare operations, and delivering exceptional client service? Stonecrest Animal Hospital is seeking a dedicated Assistant Hospital Manager to help lead our growing hospital.

In this role, you'll partner closely with the Hospital Manager and Managing Veterinarian to ensure smooth day‑to‑day operations, support our incredible team, and help provide the highest level of care for our patients and clients. Whether your leadership experience comes from veterinary medicine, healthcare, hospitality, retail, or another service‑focused industry, this is an excellent opportunity to grow your management career while making a meaningful impact.

If you're a collaborative leader who enjoys coaching others, improving operations, and creating a positive workplace culture, we'd love to meet you!

As an Assistant Hospital Manager, you'll be an integral member of the hospital leadership team. Working alongside the Hospital Manager and Managing Veterinarian, you'll support the hospital's daily operations, helping drive operational excellence, team engagement, financial performance, and exceptional patient care. This is a hands‑on leadership role that requires an on‑site presence to effectively support employees, clients, and hospital operations.

Key Responsibilities

Leadership & Planning

• Partner with the Hospital Manager to support daily hospital operations, staffing, and workflow management.
• Assist with employee scheduling and labor management to meet operational and financial goals.
• Help establish and monitor hospital goals, key performance metrics, and team objectives.
• Champion continuous improvement by supporting new initiatives and sharing best practices.

Operations & Compliance

• Support the development and implementation of hospital policies, including OSHA and DEA/Controlled Substance compliance.
• Oversee inventory processes while partnering with the inventory manager to maintain appropriate stock levels and control costs.
• Ensure the accuracy and quality of client records through routine audits and file reviews.
• Monitor hospital systems and coordinate with IT support to resolve technical issues efficiently.

People Management

• Assist with recruiting, interviewing, onboarding, and training new team members.
• Provide ongoing coaching, recognition, and daily support to employees.
• Partner with hospital leadership to address performance concerns and promote employee development.
• Help foster a positive, collaborative, and engaged hospital culture where team members can thrive.

Client Service

• Lead by example in delivering an outstanding client experience.
• Resolve escalated client concerns with professionalism, empathy, and timely follow-up.
• Collaborate with the client service team to strengthen communication and ensure exceptional service.
• Support community outreach and local marketing efforts that strengthen client relationships and hospital growth.
• Assist with payroll preparation and employee timekeeping.
• Help manage accounts receivable, cash handling, and invoice accuracy.
• Support financial reporting, budgeting, and operational planning.
• Identify opportunities to improve efficiency, streamline workflows, and manage operational expenses.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field preferred.
• 2+ years of leadership or supervisory experience, preferably in a veterinary, healthcare, medical, retail, hospitality, or other customer service‑focused environment.
• Strong leadership, communication, organization, and problem‑solving skills.
• Experience with scheduling, labor management, budgeting, and day‑to‑day operations.
• Proven ability to coach teams, build relationships, and deliver exceptional customer service.
• Full-Time Hourly Position
• Competitive pay based on experience
• Medical, dental, and vision insurance
• Free mental health support resources
• 401(k) with company match
• Generous Paid Time Off
• Continuing Education support
• Work‑life balance and opportunities for career growth

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.