Veterinary Hospital Growth & Operations Lead

Rye Harrison Veterinary Hospital - Rye Brook; King of Prussia (PA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits andRx

Paid time off

401(k) plan

Up to 15% performance-based bonus

Job summary

Rye Harrison Veterinary Hospital- Rye Brook is seeking a Full-Time Veterinary Practice Manager to lead day-to-day hospital operations and growth initiatives. The role collaborates with Doctors, Medical Director, and the Operations Director to balance client care and staff development.

The candidate should bring a growth mindset, ownership, team leadership, and strong communication skills. The position offers competitive salary with a performance-based bonus and a comprehensive benefits package.

Qualifications

• Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving
• Independent leader looking for opportunity to take ownership of work and lead by example
• Team approach – puts the team / community first and thrives in a collaborative environment
• Drives results – identifies opportunity areas, develops action plan and executes
• Effective time management, organization, multi-tasking and attention to detail
• Strong communication and conflict resolution skills with staff and clients
• Passionate about great customer service
• Comfortable with computers and software, including veterinary practice management systems (PIMS), Microsoft Office, and Teams
• Must have strong capabilities in: communication, balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team.

Responsibilities

• Oversee day-to-day operations, with a primary focus on hospital growth initiatives
• Maintaining team focus on client growth and retention activities (e.g., health reminder outreach, forward booking, rescheduling canceled appointments, Google reviews and online reputation)
• Collaborate with Marketing Lead and Marketing partner to drive successful Marketing campaigns
• Client service – ensure practice is offering premium, white glove experience to all clients.
• Manage hospital operations in collaboration with Partner Doctors, Medical Director, and Operations Director.
• Scope includes personnel management (e.g., hiring, training, development, performance mgmt. and resolution of staff conflicts), scheduling, inventory management and administrative duties required to run practice.
• Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience.
• Demonstrate initiative in balancing the needs of both the business and the staff.

Skills

Leadership

Initiative

Team player

Time management

Communication

Customer service

Computer skills

PIMS

Data interpretation

Problem solving

Staff management

Tools

PIMS

Microsoft Office

Teams

Job description

Rye Harrison Veterinary Hospital- Rye Brook is seeking a Full-Time Veterinary Practice Manager to lead day-to-day hospital operations and growth initiatives. The role collaborates with Doctors, Medical Director, and the Operations Director to balance client care and staff development.

The candidate should bring a growth mindset, ownership, team leadership, and strong communication skills. The position offers competitive salary with a performance-based bonus and a comprehensive benefits package.