Veterinary Hospital Administrator

Thrive Pet Healthcare; Plummers (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life insurance

401k

Paid time off

Pet benefits

Job summary

Thrive Pet Healthcare in Jacksonville, FL is seeking a Hospital Administrator to lead a veterinary hospital team, drive patient and client care excellence, and align operations with the practice's values. You will oversee staffing, budgeting, KPI monitoring, pricing, inventory, software management, and safety procedures, while fostering a culture of collaboration and continuous improvement.

This role requires veterinary experience and a passion for service delivery.

Qualifications

• Ability to analyze various data to establish priorities and initiate operational programs.
• Capable of leading, managing, and coaching staff at all levels.
• Demonstrated competence in budgeting and financial reporting incl. reading a P&L statement.
• Excellent interpersonal communication skills.
• Commitment to outstanding client service.
• Three years of supervisory experience.
• Veterinary experience is required.

Responsibilities

• Oversee the hospital's business activities including hiring and training staff.
• Collaborate with Pathway finance to prepare and manage budgets.
• Monitor and analyze key performance indicators (KPIs).
• Set fees and manage inventory and inventory control systems.
• Manage hospital software and ensure data integrity.
• Implement safety and security procedures.
• Foster a positive culture built on shared values and direct communication.
• Lead CQI initiatives to improve client service and employee engagement.

Skills

Data analysis

Staff leadership

Budgeting

Communication

P&L analysis

Excel

CQI

Education

Bachelor’s degree in business or related field

Certified Veterinary Practice Manager designation or equivalent

Job description

Description

Veterinary Hospital Administrator- Capital Veterinary Specialists

Jacksonville, FL

Thrive Pet Healthcare is looking for a Hospital Administrator to join us at one of our amazing Florida locations! Veterinary experience is required for this position. If you are interested in a unique opportunity to be a part of something great and want to lead a team of professionals dedicated to providing excellent patient and customer care, this is the opportunity you have been looking for!

The Hospital Administrator is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. Typically, the HA is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings. The manager exercises sound judgment, and the willingness and capability to make decisions.

The HA oversees the business activities of the hospital, including hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures.

Culture and Work Environment

• Communicates the practice’s values and mission to the team. Motivates staff, and helps build and maintain morale.
• Upholds core values and standards.
• Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
• Promotes a cooperative working environment among staff members; understands the value of teamwork.
• Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
• Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.

Requirements

• Ability to analyze various sources of data in order to establish priorities and initiate operational programs
• Sound personal judgment in decision-making
• Capable of leading, managing, and coaching staff at all levels
• Demonstrated competence in all aspects of staff management, including hiring and firing
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills;
• A commitment to outstanding client service.
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
• Solid math and Excel/spreadsheet skills.
• Certified Veterinary Practice Manager designation or equivalent work experience preferred
• Three years of supervisory experience.
• Preferred: Bachelor’s degree in business or related field.
• Preferred: three years or more of managing a veterinary practice.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
• Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.

We promote an emotionally intelligent work environment and promote a positive work/life balance! We offer an amazing benefits package that includes health, dental, vision, life, 401k, paid time off, as well as pet benefits!