Veterinary Hospital Administrator

AAVMP; Jacksonville, Northern (FL, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Thrive Pet Healthcare seeks a Hospital Administrator for Capital Veterinary Specialists in Jacksonville, FL. The role leads hospital operations, staff development, budgeting, and client service excellence to support a high-quality veterinary practice.

The ideal candidate has veterinary practice management experience, strong data analysis, and a commitment to outstanding client service. This position may require occasional after-hours work and physical tasks.

Qualifications

• Bachelor’s degree in business or related field preferred.
• Three years of supervisory experience required.
• Budgeting and financial reporting experience, including reading and analyzing a P&L statement.
• Certified Veterinary Practice Manager designation or equivalent work experience preferred.
• Ability to lift objects weighing 40 pounds.
• Willingness to work occasional overtime or unusual hours.

Responsibilities

• Oversee hospital business activities including hiring/training staff.
• Collaborate with Pathway finance to prepare and manage budgets.
• Monitor and analyze key performance indicators.
• Set fees and maintain inventory control systems.
• Manage hospital software and oversee safety procedures.

Skills

Analytical thinking

Leadership

Staff management

Customer service

Empathy toward clients

Interpersonal communication

P&L analysis

Budgeting

Excel/spreadsheet skills

Supervisory experience

Education

Bachelor's degree in business or related field

Certified Veterinary Practice Manager designation

Tools

Excel

Job description

Veterinary Hospital Administrator- Capital Veterinary Specialists

Jacksonville, FL

Thrive Pet Healthcare is looking for a Hospital Administrator to join us at one of our amazing Florida locations!

Veterinary experience is required for this position. If you areinterested in a unique opportunity to be a part of something great and want to lead a team of professionals dedicated to providing excellent patient and customer care, this is the opportunity you have been looking for!

The Hospital Administrator is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. Typically, the HA is the "Integrator" on the hospital's accountability chart and participates in the Pathway Planning leadership meetings. The manager exercises sound judgment, and the willingness and capability to make decisions.

The HA oversees the business activities of the hospital, including hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures.

Culture and Work Environment

• Communicates the practice's values and mission to the team. Motivates staff, and helps build and maintain morale.
• Upholds core values and standards.
• Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
• Promotes a cooperative working environment among staff members; understands the value of teamwork.
• Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
• Promotes continuous quality improvement (CQI) to ensure the practice's success and achieve the vision.

Requirements

• Ability to analyze various sources of data in order to establish priorities and initiate operational programs
• Sound personal judgment in decision-making
• Capable of leading, managing, and coaching staff at all levels
• Demonstrated competence in all aspects of staff management, including hiring and firing
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills;
• A commitment to outstanding client service.
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
• Solid math and Excel/spreadsheet skills.
• Certified Veterinary Practice Manager designation or equivalent work experience preferred
• Three years of supervisory experience.
• Preferred: Bachelor’s degree in business or related field.
• Preferred: three years or more of managing a veterinary practice.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
• Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.

We promote an emotionally intelligent work environment and promote a positive work/life balance!

We offer an amazing benefits package that includes health, dental, vision, life, 401k, paid time off, as well as pet benefits!

#TPHEE