Veterinary Front Desk Specialist – Welcoming Pet Care

Vetpracticepartners; Bel Air (MD); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Festival Veterinary Clinic in Harford County, Maryland, is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients and their pets. You will set the tone for every visit, greet clients, process sign-ins, and manage appointment details with care.

We value a customer-service mindset, clear communication, and the ability to thrive in a fast-paced environment. Benefits include medical, dental, vision, paid time off, a 401(k), and an employee pet

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Multitasking

Organizational skills

Job description

Festival Veterinary Clinic in Harford County, Maryland, is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients and their pets. You will set the tone for every visit, greet clients, process sign-ins, and manage appointment details with care.

We value a customer-service mindset, clear communication, and the ability to thrive in a fast-paced environment. Benefits include medical, dental, vision, paid time off, a 401(k), and an employee pet