Veterinary Front Desk Specialist — Pet Care & Benefits

Festival Veterinary Clinic; Maryland; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k)

Employee pet discount

Job summary

Festival Veterinary Clinic in Harford County, Maryland, is seeking a full-time front-desk receptionist to greet clients and their pets, process appointments, and support the practice with smooth daily operations. This role emphasizes clear communication, professionalism, and a passion for animal care.

You will manage payments, schedule visits, and answer inquiries while contributing to a welcoming, efficient client experience in a fast-paced clinic environment.

Qualifications

• Experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Organizational skills

Multitasking

Professional demeanor

Job description

Festival Veterinary Clinic in Harford County, Maryland, is seeking a full-time front-desk receptionist to greet clients and their pets, process appointments, and support the practice with smooth daily operations. This role emphasizes clear communication, professionalism, and a passion for animal care.

You will manage payments, schedule visits, and answer inquiries while contributing to a welcoming, efficient client experience in a fast-paced clinic environment.