Veterinary Front Desk Concierge – Pets, Benefits & Growth

Caring Hands Animal Hospital - Merrifield; Bel Air (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and 401(k)

Professional development opportunities

Employee pet discount

Job summary

Festival Veterinary Clinic is seeking a full-time front-desk receptionist to be the first point of contact for our veterinary clients, setting a welcoming tone for visits. We value customer service, clear communication, and a passion for animal care.

Benefits include medical, dental, and vision insurance, paid time off and a 401(k) plan for full-time staff, professional development opportunities, and an employee pet discount.

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Front desk reception

Organization

Multitasking

Calm demeanor

Vet receptionist exp

Job description

Festival Veterinary Clinic is seeking a full-time front-desk receptionist to be the first point of contact for our veterinary clients, setting a welcoming tone for visits. We value customer service, clear communication, and a passion for animal care.

Benefits include medical, dental, and vision insurance, paid time off and a 401(k) plan for full-time staff, professional development opportunities, and an employee pet discount.