Veterinary Front Desk Associate - Client Care

Veterinary Practice Partners; Bel Air (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits package (medical, dental, and

Paid time off & 401(k)

Employee pet discount

Job summary

Festival Veterinary Clinic in Harford County, Maryland, is seeking a full-time front-desk receptionist to be the first point of contact for our veterinary clients. The role emphasizes delivering a warm, professional greeting and supporting a smooth visit for pets and their families.

You will handle appointments, payments, and basic client inquiries in a fast-paced environment, with benefits including medical, dental, vision coverage, PTO and a pet discount.

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Organizational skills

Multitasking

Job description

Festival Veterinary Clinic in Harford County, Maryland, is seeking a full-time front-desk receptionist to be the first point of contact for our veterinary clients. The role emphasizes delivering a warm, professional greeting and supporting a smooth visit for pets and their families.

You will handle appointments, payments, and basic client inquiries in a fast-paced environment, with benefits including medical, dental, vision coverage, PTO and a pet discount.