Veterinary Front Desk Specialist (Rotating Shifts)

PetVet Care Centers; Thousand Oaks (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) plan

Pet discounts

Calm app & EAP

Career development

Job summary

PetVet Care Centers' Veterinary Specialty and Emergency Center of Thousand Oaks is seeking a Care Coordinator (Rotating Shifts) to join their team, providing essential administrative and customer service support in a busy veterinary hospital.

You will manage lobby flow, assist with appointments and light medical emergencies, and help with billing, data entry, and client education in a collaborative, pet-focused culture.

Qualifications

• 18 years of age or older.
• High school diploma or GED or equivalent.
• 1 year of Customer Service Representative experience
• 1 year of Veterinary experience

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

PetVet Care Centers' Veterinary Specialty and Emergency Center of Thousand Oaks is seeking a Care Coordinator (Rotating Shifts) to join their team, providing essential administrative and customer service support in a busy veterinary hospital.

You will manage lobby flow, assist with appointments and light medical emergencies, and help with billing, data entry, and client education in a collaborative, pet-focused culture.