Veterinary Front Desk Specialist – Client Care & Scheduling

United Veterinary Care; Chattanooga (TN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Paid time-off

401K with match

Health Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Referral Bonus

DailyPay

Pet Care Discounts

Job summary

Animal Clinic East in Chattanooga, TN seeks a full-time Client Service Representative (CSR) to join our AAHA-Accredited hospital. The CSR will be the first and last impression for clients, ensuring a welcoming, safe environment for both people and their pets.

The role focuses on front desk operations, bridging communications between pet owners and our veterinary team, handling appointments, payments, and client questions with compassion and efficiency.

Qualifications

• High school diploma required or GED.
• Minimum of one year of customer service experience.
• Experience as a doctor's assistant is a bonus (human or veterinary).
• Ability to learn multiple programs and strong communication skills.

Responsibilities

• Greet and welcome visitors and assess their needs.
• Handle incoming calls and emails and determine urgency.
• Check-in/check-out clients and review invoices.
• Communicate visit expectations and assist pet owners to reduce stress.
• Process financial transactions accurately and schedule appointments.
• Manage emergencies and walk-ins, respond to online requests.
• Maintain lobby and exam rooms cleanliness and stocking.

Skills

Customer service experience

Communication skills

Problem solving

Teamwork

Computer skills

Education

High School Diploma or GED

Tools

General computer skills

Job description

Animal Clinic East in Chattanooga, TN seeks a full-time Client Service Representative (CSR) to join our AAHA-Accredited hospital. The CSR will be the first and last impression for clients, ensuring a welcoming, safe environment for both people and their pets.

The role focuses on front desk operations, bridging communications between pet owners and our veterinary team, handling appointments, payments, and client questions with compassion and efficiency.