Veterinary Front Desk Specialist — Client Care & Scheduling

Dogwood-Trails-Animal-Hospital; Bentonville (AR); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive wage

Health, dental, and vision insurance

Paid time off

401(k) plan

Job summary

Dogwood Trails Animal Hospital is seeking a full-time Customer Service Representative in Bentonville, AR to be the first contact for veterinary clients and set the tone for their visit. The role requires clear communication, organization, and a calm demeanor in a fast-paced environment.

You will greet clients, assist with appointments, process payments, and handle phone inquiries. We offer competitive wages, medical/dental/vision insurance, PTO, and a 401(k) plan.

Qualifications

• Experience as veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking abilities.
• Calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details.
• Answer client questions and triage client concerns.
• Endure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Organizational skills

Multitasking

Calm demeanor

Job description

Dogwood Trails Animal Hospital is seeking a full-time Customer Service Representative in Bentonville, AR to be the first contact for veterinary clients and set the tone for their visit. The role requires clear communication, organization, and a calm demeanor in a fast-paced environment.

You will greet clients, assist with appointments, process payments, and handle phone inquiries. We offer competitive wages, medical/dental/vision insurance, PTO, and a 401(k) plan.