Veterinary Front Desk Pro — Growth, Benefits & Pet Discount

Annapolis Cat Hospital & Bay Ridge Animal Hospital; Annapolis (MD); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Bay Ridge Animal Hospital and Annapolis Cat Hospital are seeking a full-time Front-Desk Receptionist to greet clients, manage appointments, and support the veterinary team in a fast-paced setting. The role emphasizes friendly service and smooth client interactions for dogs and cats.

Qualified candidates will have veterinary receptionist experience, strong organizational and communication skills, and a calm, professional demeanor. Benefits and ongoing development opportunities are provided.

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Veterinary receptionist experience

Customer service

Communication skills

Job description

Bay Ridge Animal Hospital and Annapolis Cat Hospital are seeking a full-time Front-Desk Receptionist to greet clients, manage appointments, and support the veterinary team in a fast-paced setting. The role emphasizes friendly service and smooth client interactions for dogs and cats.

Qualified candidates will have veterinary receptionist experience, strong organizational and communication skills, and a calm, professional demeanor. Benefits and ongoing development opportunities are provided.