Veterinary Receptionist

Annapolis Cat Hospital & Bay Ridge Animal Hospital; Annapolis (MD); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Bay Ridge Animal Hospital and Annapolis Cat Hospital are seeking a full-time Front-Desk Receptionist to greet clients, manage appointments, and support the veterinary team in a fast-paced setting. The role emphasizes friendly service and smooth client interactions for dogs and cats.

Qualified candidates will have veterinary receptionist experience, strong organizational and communication skills, and a calm, professional demeanor. Benefits and ongoing development opportunities are provided.

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Veterinary receptionist experience

Customer service

Communication skills

Job description

Receptionist

Bay Ridge Animal Hospital and Annapolis Cat Hospital are hiring a full-time Front-Desk Receptionist tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance


• Paid time off and a 401(k) plan for full-time employees


• Professional development opportunities


• Employee pet discount because we know your pets are family, too.

Salary:

$16 - $19 per hour, determined by the candidate’s skills, experience, and qualifications.

Schedule:

This is a full-time position with four 10-hour shifts per week. Two early shifts (8:00 AM–6:00 PM), two late shifts (10:00 AM–8:00 PM), and rotating Saturday mornings. Occasional shifts from 8 am to 8 pm.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.


• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.


• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.


• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.


• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.


• Strong organizational and multitasking skills


• Ability to maintain a calm, professional, and positive demeanor

About Bay Ridge Animal Hospital and Annapolis Cat Practice

At Bay Ridge Animal Hospital, we hold ourselves to a higher standard of veterinary care. We strive to deliver excellent medicine with loving care, because your pet’s health is our #1 priority. With support from our sister facility, Annapolis Cat Hospital, we provide high-quality veterinary care for the area’s dogs and cats. Located right next door, Annapolis Cat Hospital caters to our feline patients, while Bay Ridge Animal Hospital focuses on dogs.