Veterinary Front Desk Pro - Full-Time with Benefits

Caring Hands Animal Hospital - Merrifield; Hiawatha (IA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement

Employee pet discount

Paid time off

401(k)

Training and mentorship

Job summary

Petersen Pet Hospital in Hiawatha, Iowa is seeking a full-time receptionist to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care.

Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger

Qualifications

• 2+ years of front desk or client-facing customer service experience.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized front desk environment and assist with pet-related clean-up as needed.

Skills

Front desk experience

Customer service

Job description

Petersen Pet Hospital in Hiawatha, Iowa is seeking a full-time receptionist to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care.

Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger