Veterinary Front Desk Specialist - Client Care & Coordination

Petersen Pet Hospital; Hiawatha, Northern (IA, KY); Hybrid; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

Retirement plan

Employee pet discount

Paid time off

Zusammenfassung

Petersen Pet Hospital in Hiawatha, Iowa is hiring a full-time customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care.

Expect benefits including medical, dental, vision, retirement, paid time off, and an employee pet discount.

Qualifikationen

• 2+ years of front desk or client-facing customer service experience.

Aufgaben

• Be the first point of contact: greet clients and their pets warmly, verify appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: relay key information between clients and clinical staff.
• Manage client communications: answer calls for appointments, care questions, prescription refills, and reminders.
• Process payments and invoicing with attention to detail and schedule future appointments.
• Speak the language: explain vaccines, procedures, and veterinary terminology to clients.
• Create a welcoming space: help maintain a clean, organized, client-ready environment.

Kenntnisse

Customer service

Front desk

Communication

Jobbeschreibung

Petersen Pet Hospital in Hiawatha, Iowa is hiring a full-time customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care.

Expect benefits including medical, dental, vision, retirement, paid time off, and an employee pet discount.