Veterinary Client Service Representative

Veterinary Specialty Hospital of Palm Beach Gardens; Florida; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Mental health resources

Paid parental leave

Purr-ental leave

Backup childcare

Elder care

Free CE courses

Pet perks & discounts

Student loan assistance

Job summary

Veterinary Specialty Hospital of Palm Beach Gardens is seeking a Veterinary Client Service Representative to join our Emergency/Specialty hospital in Palm Beach Gardens, FL. You will greet clients, schedule appointments, process payments, and support sales of products and services, including prescriptions.

We offer a full-time schedule (Sun–Tue 8a–8p with some flexibility) and a collaborative team culture focused on compassionate, customized pet care.

Qualifications

• Previous veterinary client service experience REQUIRED.
• Enjoys connecting with people.
• Wants to be an ambassador for quality pet care.
• Has a flexible schedule.
• Believes in open communication, respect, compassion, teamwork, and a positive attitude.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products, services, general animal husbandry, and non-medical pet care.
• Managing medical records, charts, reports, and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean.

Skills

Veterinary client service experience

Job description

Description

Veterinary Client Service Representative

Veterinary Specialty Hospital of Palm Beach Gardens

Palm Beach Gardens, FL

Full time: Sunday-Tuesday 8a-8p-some flexibility with days

Who we are

Veterinary Specialty Hospital of Palm Beach Gardens, a Thrive Pet Healthcare partner, is an Emergency/Specialty hospital located in Palm Beach Gardens, FL.Our specialty departments include Behavior, Emergency and Critical Care, Cardiology, Dermatology, Internal Medicine, Oncology, and Surgery/Orthopedics.

Our hospital has a friendly and collaborative work environment. We pride ourselves on our teamwork, empathy, and accountability.

We are open 24/7/365 serving the Palm Beach Gardens area.

Veterinary Specialty Hospital of Palm Beach Gardens is looking for a Veterinary Client Service Representative to join us in delivering our mission to help pets and people in our community by offering compassionate, customized care.

Qualifications

• Previous veterinary client service experience REQUIRED
• enjoys connecting with people
• wants to be an ambassador for quality pet care
• has a flexible schedule
• believes in open communication, respect, compassion, teamwork, and a positive attitude

As the face of our hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. CSR combines customer service with sales skills to develop the relationships we have with our clients, as well as positively impacting our business.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products, services, general animal husbandry, and non-medical pet care
• Managing medical records, charts, reports, and correspondence
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean

You’ll Grow With Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits – Our Care In Action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive compensation-based on experience
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation is negotiable based on credentials and experience with an approximate hourly pay rate of $20/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.