Veterinary Front Desk & Client Care Specialist

Mission Pet Health; Wilmington (NC); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Discounted veterinary care for your/p的

Online discount platform

Teladoc 24/7 access

Job summary

Mission Pet Health is seeking a friendly, organized Receptionist for Myrtle Grove Animal Hospital in Wilmington, NC. You’ll be the front-line ambassador, handling a multi-line phone system, greeting clients, and ensuring smooth flow of appointments and payments.

You’ll join a AAHA-accredited network that values compassionate care, collaboration, and professional development, with access to educational programs and extensive support to advance your career.

Qualifications

• A passion for providing excellent customer service.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients professionally, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle payments for smooth operations.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure top care.
• Embody Compassion and Empathy: provide a calming, respectful presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software experience

Tools

Vet software

Job description

Mission Pet Health is seeking a friendly, organized Receptionist for Myrtle Grove Animal Hospital in Wilmington, NC. You’ll be the front-line ambassador, handling a multi-line phone system, greeting clients, and ensuring smooth flow of appointments and payments.

You’ll join a AAHA-accredited network that values compassionate care, collaboration, and professional development, with access to educational programs and extensive support to advance your career.