Veterinary Receptionist

Mission Pet Health; Wilmington (NC); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Discounted veterinary care for your/p的

Online discount platform

Teladoc 24/7 access

Job summary

Mission Pet Health is seeking a friendly, organized Receptionist for Myrtle Grove Animal Hospital in Wilmington, NC. You’ll be the front-line ambassador, handling a multi-line phone system, greeting clients, and ensuring smooth flow of appointments and payments.

You’ll join a AAHA-accredited network that values compassionate care, collaboration, and professional development, with access to educational programs and extensive support to advance your career.

Qualifications

• A passion for providing excellent customer service.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients professionally, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle payments for smooth operations.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure top care.
• Embody Compassion and Empathy: provide a calming, respectful presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software experience

Tools

Vet software

Job description

At Myrtle Grove Animal Hospital, we believe patient care begins with cultivating a supportive and high-standard culture for all our teammates. You are joining a practice that has earned the prestigious AAHA accreditation, reflecting our dedication to quality small animal medicine and surgery. The trust the community places in us is evident in our outstanding 4.8-star Google rating. If you are seeking a location where you can immediately contribute to best-in‑class veterinary medicine, this is your opportunity. Our commitment to you extends beyond the day-to-day schedule. We are dedicated to ensuring every teammate has the resources necessary to succeed and advance their careers. This includes access to robust educational programs and support systems designed to help you reach professional goals, whether that means pursuing specialization, becoming a credentialed technician, or stepping into a leadership role. We prioritize building stable, knowledgeable teams that support one another through every medical challenge. As an AAHA‑accredited practice, you will work within a framework dedicated to advanced medical quality, particularly in small animal care and complex surgery cases. To ensure you can deliver the best outcomes, our veterinarians benefit from internal specialty consultation services, allowing access to expert guidance without leaving the facility. We invest in the tools and technology required to help you do your best work, ensuring our hospital environment matches the high standards of care our patients deserve. Beyond the hospital doors lies Wilmington, North Carolina, a beautiful port city offering an incredible coastal lifestyle. Here, you can balance a demanding career with easy access to historic sites, vibrant downtown areas, and stunning beaches. Wilmington is renowned for its combination of Southern charm, arts culture, and outdoor recreation, making it an ideal place to grow professionally while enjoying a high quality of life.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

• A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow

Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.