Veterinary Receptionist

BluePearl Pet Hospital; Durham (NC); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Pet insurance

Employee discounts

Education resources

Job summary

BluePearl Pet Hospital is seeking Veterinary Receptionists to be the first contact for clients, ensuring warm, professional greetings and smooth check-ins. You will manage calls, appointments, and client communications with empathy in a fast-paced animal-hospital setting.

Benefits include growth opportunities within the Mars Veterinary Health network, supportive training resources, and pet-insurance perks for associates.

Qualifications

• Greeting clients warmly and communicating clearly.
• Ability to handle emotional situations with compassion.
• Experience with scheduling appointments and confirming details.
• Ability to function calmly in a busy hospital lobby.

Responsibilities

• Greet clients and provide friendly, professional service.
• Answer phones, triage needs, and connect to the right team member.
• Schedule, confirm, and manage client appointments.
• Provide emotional support to grieving clients when needed.
• Serve as liaison between clients and services during pet care processes.

Skills

Guest services

Phone etiquette

Compassionate communication

Client relations

Appointment scheduling

Emotional resilience

Job description

BluePearl Pet Hospital is hiring for Veterinary Receptionists!

Pay: $17.00 - $26.00 / hour

This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Veterinary Receptionist

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.