Compassionate Veterinary Front Desk Specialist

BluePearl Pet Hospital; Brentwood (TN); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Trupanion pet insurance

Discounts on pet treatments and food

Leadership workshops and development

Job summary

BluePearl Pet Hospital in Brentwood, TN is hiring veterinary receptionists to join our compassionate team. You will be the first point of contact, greeting clients with warmth and professionalism while supporting pets and families through emotional moments.

We value excellent customer service, clear communication, and the ability to remain calm under pressure. This role offers growth opportunities and a collaborative environment with top veterinary professionals.

Qualifications

• Excellent customer service skills.
• Ability to guide, comfort, and support clients.
• Able to stay calm in emotional situations.

Responsibilities

• Greet clients and acknowledge them warmly.
• Speak clearly and calmly in person and by phone.
• Assess client and pet needs upon arrival, including emergencies.
• Confirm appointments and prepare clients for visits.
• Provide emotional support and resources to grieving clients.
• Act as liaison between clients and service teams during pet remains handling.

Skills

Customer service

Active listening

Communication

Calm under pressure

Empathy

Team collaboration

Job description

BluePearl Pet Hospital in Brentwood, TN is hiring veterinary receptionists to join our compassionate team. You will be the first point of contact, greeting clients with warmth and professionalism while supporting pets and families through emotional moments.

We value excellent customer service, clear communication, and the ability to remain calm under pressure. This role offers growth opportunities and a collaborative environment with top veterinary professionals.