Veterinary Receptionist

BluePearl Pet Hospital; Cary (NC); On-site; USD 48,712,000 - 74,501,000; Full time

Benefits offered by this job

Pet insurance

Associate discounts

Education allowance

BluePearl University access

Medical journals access

Leadership workshops

Job summary

BluePearl Pet Hospital is seeking a Veterinary Receptionist in Cary, NC. You will greet clients, manage scheduling, and support pet owners with care instructions in a fast-paced environment.

The role requires calm, compassionate communication and the ability to handle emotional situations with clients. Weekend rotation is required and benefits include associate discounts and ongoing education opportunities.

Qualifications

• Experience in a fast-paced customer service role is preferred.
• Ability to communicate clearly with clients and team members.
• Demonstrated compassion and empathy in client interactions.

Responsibilities

• Greet clients warmly and acknowledge them at the entry.
• Maintain friendly demeanor with eye contact and a smile.
• Act as a compassionate listener.
• Speak clearly and calmly in person and on the phone.
• Assess arrival needs and the pet's condition immediately.
• Determine if an emergency is 'stat' or 'standard'.
• Route non-patient calls to the appropriate team member.
• Confirm appointments and advise on pet preparation.
• Provide emotional support and resources to grieving clients.
• Loster liaison with service agencies during pet remains handling.

Skills

Customer service

Compassionate listening

Clear communication

Calm under pressure

Telephone etiquette

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

BluePearl Pet Hospitalis hiring for Veterinary Receptionists!

Pay: $17.00 - $26.00 / hour
This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.

*weekend rotation required*

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Veterinary Receptionist:

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.

• You are always offering a friendly smile, strong eye contact and an approachable demeanor.

• You are a compassionate listener.

• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.

• You will assess immediately upon arrival each client’s rare need, as well the pet’s general condition.

• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.

• You will respond to non-patient calls or visitors and connect them to the appropriate team member.

• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.

• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.

• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. Asa member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.

• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer.Applicants mustpossessunrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you needassistanceoran accommodationduring the application process because of a disability, it is available upon request. The company is pleased to provide suchassistance, and no applicant will be penalizedas a result ofsuch a request. We are an Equal Opportunity Employer and a Drug Free Workplace.