Veterinary ER Technical Client Liaison - Hybrid Remote

MSPCA-Angell; Boston (MA); Hybrid; USD 36,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

403(b) retirement plan

Tuition reimbursement

Paid holidays

Sick time

Vacation time

Pet discounts

Free onsite parking

Job summary

Angell Animal Medical Center, founded in 1915 and part of the MSPCA, is seeking an experienced veterinary technician to join our ER Communication Center as an ER Technical Liaison. This full-time role requires about 4 years of veterinary emergency and customer service experience with a CVT credential.

Schedule is 40 hours on a first shift, with Sunday–Wednesday or Wednesday–Saturday rotations; remote work is allowed with intermittent onsite training in Boston.

Qualifications

• CVT required with veterinary emergency experience.
• Approximately 4 years in an ER setting is a plus.
• Associates degree or higher; Bachelor's degree preferred.
• Strong communication and triage skills, with empathy.

Responsibilities

• Triage calls and advise on ER, Urgent Care, or Specialty services.
• Collaborate with ER veterinary staff to determine best course of care.
• Represent the organization with compassionate, accurate client guidance.
• Maintain accurate client records and ensure timely responses.

Skills

CVT

Communication skills

Triage

Empathy

Customer service

Problem solving

Computer skills

Phone skills

Education

Associates or better

Bachelors or better

Job description

Looking for an applicant with approximately 4 years of experience in veterinary emergency and customer service - CVT required. This is a full time, 40 hours, first shift, Sunday through Wednesday OR Wednesday through Saturday schedule available. This position is remote however applicants must live within commuting distance to MSPCA- Angell Boston as it requires intermittent onsite training and work.

Are you passionate about the animal/human bond? Are you an experienced veterinary technician interested in stepping away from hands on care and into a role helping clients help their pets?

As a member of our Communication Center, the ER Technical Liaison triages clinical situations via telephone to determine if the patient requires immediate treatment by our ER service or should be directed to Urgent Care or a Specialty Appointment. The ER Technical Liaison works in collaboration with the ER Veterinary staff and other departments to assess the best course of care based on patient needs and available services.

To join our renowned animal hospital (the second oldest in the country) and have a career making a positive impact every day in the lives of both our patients and their owners,

About You

The ideal candidate is a CVT with previous veterinary customer service experience and at least 4 years working in an ER setting is a plus!

We are looking for applicants who demonstrate excellent judgment and decision-making skills with the ability to triage emergent client and referral calls and determine the appropriate advisement in an efficient yet compassionate manner. Applicants should be able to sustain accuracy while maintaining urgency and compassion.

Traits needed to excel in this position include strong communication skills (written, listening, and verbal), sustained attention to detail, independent problem solving skills, and the ability to convey empathy for our clients and the animals in our care. Strong computer and phone skills are required.

Compensation

Starting $26-$27/hr

Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications

About Us

Angell Animal Medical Center, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell is a not for profit hospital part of the MSPCA, one of the oldest and most respected humane organizations in the world. Working in an environment that clearly delivers on its mission of advancing the health and welfare of animals can make this the impactful career that you’ve always wanted.

Our Benefits

MSPCA/Angell has an outstanding compensation package including health, dental and life insurance, matched 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, generous employee discounts for pet health care and pet food, and free onsite parking!

Experience

Required

• 2 year(s): Experience in ECC in a veterinary clinic or hospital preferred.
• 2 year(s): of experience as a veterinary assistant or technician
• 2 year(s): of customer service and call center experience.

Education

Required

• Associates or better

Preferred

• Bachelors or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.